Associate Customer Success Manager

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Requirements:

• Bachelor or Master degree desirable.
• 1+ years of experience in Affiliate/Partnerships/Digital Marketing.
• 1+ years of experience in a client-facing role.
• Experience in a SaaS company preferred.
• Customer-focused, service-oriented, self-motivated, with attention to detail and a passion for learning.
• Team player.

Responsibilities:

• Responsible for managing a portfolio of small and medium-sized customers to promote retention and growth.
• Provide account operations support to select Enterprise customers.
• Act as a client advocate to develop solutions that meet client goals.
• Become a product expert on Impact.com tools and assist with training or product support as needed.