Digify

👥 11-50💰 about 6 years agoSecurityDocument ManagementInformation TechnologyDRM💼 Private Company
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Digify is a leading cloud-based document security and data room software provider, empowering organizations worldwide to control, protect, and track sensitive information. We serve over 400,000 users, enabling secure handling of confidential data during fundraising, due diligence, intellectual property protection, and sensitive communications. Our user-centric approach drives product development, ensuring a positive customer experience. We leverage a robust technology stack including Cloudflare CDN and Hosting, Amazon S3, AWS Global Accelerator, and utilize technologies like DNSSEC and Let's Encrypt to maintain a secure and reliable platform. Our engineering team prioritizes innovation and scalability, continuously refining our services to meet evolving security demands. Our global, distributed team fosters a collaborative and supportive environment. We value self-starters who work independently and collaboratively. Digify is a dynamic company with a proven track record of success. Founded in 2011, we have steadily grown our user base and capabilities. Our commitment to both remote and in-office work allows us to attract top talent from around the world. We are a thriving, 11-50 person team and actively invest in our employees' professional development. We have received several funding rounds, demonstrating market confidence in our solution. We are looking for driven individuals to join us in our continued growth and success.

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📍 Singapore, Malaysia, Indonesia, Philippines

🔍 B2B SaaS, Document Security

  • Minimum 2 years of experience as a Customer Success Manager in a fast-paced B2B environment.
  • Proven experience in customer success or account management within a B2B SaaS or software company.
  • Exceptional interpersonal and communication skills to engage with stakeholders.
  • Proactive attitude in identifying opportunities to expand customer accounts.
  • Strong ability to simplify complex technical concepts for non-technical customers.
  • Willingness to learn and develop technical skills.
  • Demonstrated success in renewals, upselling, and account expansion strategies.
  • Exceptional written and verbal communication skills.
  • Meticulous attention to detail.
  • Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is a plus.
  • Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
  • Increase customer satisfaction and retention by building strong, long-term client relationships.
  • Conduct regular check-ins to improve product usage and address customer issues promptly.
  • Collaborate with customers on renewals, account expansions, and retention strategies.
  • Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams.
  • Monitor and report key success metrics to identify trends and opportunities.
  • Troubleshoot technical issues in partnership with the Engineering and Development teams.
  • Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
  • Proactively manage a book of business, tracking account health and mitigating retention risks.
  • Collaborate cross-functionally to optimize processes and implement solutions for customer success.

Account ManagementTroubleshootingTechnical supportCustomer SuccessSaaS

Posted about 1 month ago
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