Digify

πŸ‘₯ 11-50πŸ’° about 6 years agoSecurityDocument ManagementInformation TechnologyDRMπŸ’Ό Private Company
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Digify is a leading cloud-based document security and data room software provider, empowering organizations worldwide to control, protect, and track sensitive information. We serve over 400,000 users, enabling secure handling of confidential data during fundraising, due diligence, intellectual property protection, and sensitive communications. Our user-centric approach drives product development, ensuring a positive customer experience. We leverage a robust technology stack including Cloudflare CDN and Hosting, Amazon S3, AWS Global Accelerator, and utilize technologies like DNSSEC and Let's Encrypt to maintain a secure and reliable platform. Our engineering team prioritizes innovation and scalability, continuously refining our services to meet evolving security demands. Our global, distributed team fosters a collaborative and supportive environment. We value self-starters who work independently and collaboratively. Digify is a dynamic company with a proven track record of success. Founded in 2011, we have steadily grown our user base and capabilities. Our commitment to both remote and in-office work allows us to attract top talent from around the world. We are a thriving, 11-50 person team and actively invest in our employees' professional development. We have received several funding rounds, demonstrating market confidence in our solution. We are looking for driven individuals to join us in our continued growth and success.

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πŸ“ Singapore, Malaysia, Indonesia, Philippines

πŸ” B2B SaaS

  • Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
  • Proven experience in customer success or account management within a B2B SaaS or software company.
  • Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
  • Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
  • Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
  • Demonstrated success in renewals, upselling, and account expansion strategies.
  • Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
  • Meticulous attention to detail and a high degree of accuracy in all deliverables.
  • A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
  • Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.
  • Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
  • Increase customer satisfaction and retention by building strong, long-term client relationships.
  • Conduct regular check-ins to improve product usage and address customer issues promptly.
  • Collaborate with customers on renewals, account expansions, and retention strategies.
  • Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
  • Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
  • Troubleshoot technical issues in partnership with the Engineering and Development teams.
  • Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
  • Proactively manage a book of business, tracking account health and mitigating retention risks.
  • Collaborate cross-functionally to optimize processes and implement solutions for customer success.
  • Support system configuration and onboarding processes tailored to customer requirements.

Data AnalysisProject CoordinationProduct AnalyticsREST APICommunication SkillsCustomer serviceInterpersonal skillsRelationship buildingAccount ManagementTrainingTroubleshootingActive listeningClient relationship managementSales experienceTechnical supportCRMCustomer supportCustomer SuccessSaaS

Posted 16 days ago
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πŸ“ Singapore, Malaysia, Hong Kong, Australia, Philippines

πŸ” SaaS

  • Results-driven sales professional with a proven track record of success in SaaS sales management.
  • Near-native or native-level proficiency in English (spoken and written).
  • Experienced in selling to global markets, with a strong understanding of the USA, Europe, and Asia.
  • A strategic thinker capable of aligning sales operations with overall business objectives.
  • Skilled at building and managing high-performing sales teams and optimizing processes.
  • Proficient in using CRM tools like HubSpot to track performance and inform data-driven decisions.
  • A strong communicator and collaborator who works well with cross-functional teams.
  • Committed to fostering a positive, high-energy sales culture focused on accountability and results.
  • Own and drive revenue growth across the USA, Europe, and Asia to meet or exceed MRR targets.
  • Manage, mentor, and develop a high-performing sales team of Account Executives.
  • Collaborate with the Head of Sales to refine and execute the global sales strategy in alignment with business goals.
  • Develop and optimize a structured sales process within HubSpot, ensuring consistent tracking and improvement of sales metrics.
  • Align closely with Marketing on lead generation strategies to maintain a robust pipeline.
  • Partner with Customer Success to ensure smooth handoffs and support for customer retention.
  • Analyze sales performance metrics and market trends, identifying areas for improvement and growth.
  • Build and maintain strong relationships with key stakeholders internally and externally.
  • Provide ongoing coaching and mentorship to enhance the team’s skills and performance.
  • Champion continuous improvement in sales operations, focusing on scalability and data-driven decision-making

LeadershipPeople ManagementSalesforceCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCustomer serviceMentoringCoachingAccount ManagementNegotiation skillsSales experienceTeam managementLead GenerationStrategic thinkingCRMCustomer SuccessSaaS

Posted 16 days ago
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πŸ“ Singapore, Malaysia, Hong Kong, Australia, Philippines

πŸ” SaaS

  • Minimum 5 years of B2B marketing experience, with at least 3 years in a leadership role in the SaaS sector.
  • Near-native or native-level proficiency in English (spoken and written).
  • Proven success creating and executing growth-focused marketing strategies.
  • Strong understanding of lead generation, content marketing, and social media.
  • Experience managing a small marketing team, fostering professional development and performance management.
  • Demonstrated ability to position and grow SaaS products globally.
  • Strong analytical skills to interpret data and drive decision-making.
  • Excellent communication and stakeholder management skills.
  • Willingness to travel to Singapore on occasion if working remotely.
  • Develop and refine a global marketing strategy for Digify.
  • Lead and mentor a team of three marketers to execute the strategy effectively.
  • Establish and track marketing KPIs, ensuring objectives are met consistently.
  • Deeply understand the Digify product, its users, competitors, and market dynamics.
  • Create compelling product positioning and messaging that differentiates Digify.
  • Identify new opportunities to reach key markets and expand market share.
  • Manage lead acquisition funnels and nurture prospective customers.
  • Leverage data to inform evidence-based marketing decisions.
  • Develop and execute targeted campaigns to accelerate growth.
  • Regularly review and optimize marketing strategies for continuous improvement.
  • Plan and manage quarterly and annual marketing budgets, collaborating with finance and leadership for alignment.
  • Work cross-functionally with Sales and Customer Success to implement effective sales enablement resources.

LeadershipData AnalysisPeople ManagementSalesforceCross-functional Team LeadershipAnalytical SkillsCI/CDSEOAgile methodologiesRESTful APIsData visualizationMarketingStakeholder managementLead GenerationStrategic thinkingDigital MarketingCustomer SuccessEnglish communicationSaaSBudget management

Posted 27 days ago
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