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Senior Customer Success Manager, Enterprise

Posted 5 days agoViewed

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💎 Seniority level: Senior, 10 years

🔍 Industry: SaaS

🗣️ Languages: English

⏳ Experience: 10 years

Requirements:
  • 10 years of CSM, Account Management, or related experience in SaaS
  • Knowledge of Sales Engagement or Marketing Automation Software
  • Strong strategic and critical thinking skills
Responsibilities:
  • Analyze data to make recommendations, guiding customer behavior.
  • Understand customer objectives to effectively meet needs.
  • Guide customers on the path to success.
  • Serve as a trusted advisor.
  • Apply successes, best practices, and learnings.
  • Tailor communications to the audience.
  • Champion Customer Success Plans.
  • Complete activities in the Outreach Operating Rhythm.
  • Connect internal teams to maximize the customer experience.
  • Stay abreast of sales and revenue trends.
  • Partner with Account Executives in renewals and expansion.
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