Operations Specialist

Posted about 2 months agoViewed

📍 Location: United States

💸 Salary: 65000.0 - 75000.0 USD per year

🏢 Company: SimpleClosure👥 11-50💰 $4,000,000 Seed about 1 year agoInternet Information Technology

🗣️ Languages: English

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeAccountingOrganizational skillsWritten communicationMultitaskingDocumentationComplianceInterpersonal skillsActive listeningClient relationship managementData entryRelationship managementProcess improvementCustomer supportEnglish communication

Requirements:

Bachelor’s degree
Start-up experience preferred
Ability to multitask and follow through on projects
Excellent written and spoken English communication skills
Exceptional problem-solving and interpersonal skills
Experience in operations, legal, or accounting a plus

Responsibilities:

Serve as the primary point of contact for clients, introducing them to their personalized shutdown plans, guiding them through the dissolution process, and addressing their queries and concerns along the way.
Capture, document, and optimize processes to enhance operational efficiency and client satisfaction.
Collaborate closely with internal teams to ensure smooth operations and timely resolution of client issues.
Utilize Slack, Google Suite, Notion and other remote tools for efficient communication and documentation.
Cultivate an understanding of our services, processes, and legal requirements related to shutting down.
Provide exceptional customer service, demonstrating empathy and professionalism with client interactions.
Assist clients in gathering necessary documentation and information.
Ensure accurate and timely updates to clients regarding their progress.
Maintain organized and accurate records of all company dissolution activities.
Coordinate with external parties such as government agencies, regulatory bodies, and legal counsel to ensure compliance with applicable laws and regulations.
Proactively identify opportunities to improve our internal processes and workflows.

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