Senior Content Operations Specialist

View full description

Requirements:

• 5+ years in content operations, digital content strategy, content systems consulting, or similar roles – ideally in an enterprise or SaaS context.
• Deep experience designing and optimizing content workflows, governance models, and editorial processes.
• Familiar with modern content platforms, structured content, and component-based content architecture.
• Experience working with CMSs, DAMs, and headless architectures – bonus if you’ve worked with Sanity or similar platforms.
• Strategic thinker with a passion for improving how teams create, manage, and deliver content at scale.
• Skilled communicator, facilitator, and collaborator – able to work effectively with both business stakeholders and technical teams.
• Comfortable in client-facing and consultative roles, and excited to help shape customer success through content excellence.

Responsibilities:

• Consult and advise: Serve as a trusted content operations advisor for Sanity’s enterprise customers. Help them design and evolve content models, governance strategies, and workflows tailored to their business.
• Design operating frameworks: Assess current-state processes and tools, then design and recommend scalable, future-ready content operations strategies.
• Translate business needs into structure: Work with customer teams to translate editorial, marketing, and digital content needs into structured content systems using Sanity.
• Collaborate cross-functionally: Partner with Sales, Solution Engineers, Solution Architects, Customer Success, and Product teams to deliver cohesive, high-impact solutions.
• Enable and educate: Conduct workshops, write guides, and support customers in adopting best practices in structured content, metadata, reuse, localization, and collaboration.
• Drive maturity and innovation: Champion operational excellence, helping our customers evolve their internal content practices and use Sanity to its full potential.