- Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff through go-live
- Build and maintain detailed project plans, status trackers, and documentation across all active accounts
- Run client meetings and internal syncs, capture decisions and action items, and drive follow-through
- Coordinate cross-functional execution across engineering, product, and customer success, unblocking issues and escalating where needed
- Surface risks, blockers, and timeline shifts early and clearly to clients and internal leadership
- Serve as the primary point of contact for a subset of clients during implementation
- Translate client feedback and feature requests into well-documented requirements for product and engineering
- Become a deep expert in platform configuration and admin tooling
- Identify and lead improvements to implementation playbooks, templates, and tooling
Project ManagementStakeholder managementSaaS+1 more