Jump

👥 11-50💰 $30,000,000 Series A about 2 years agoCustomer ServiceInformation ServicesSoftware💼 Private Company
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Jump is revolutionizing the fan experience for sports teams and venues with its innovative technology platform. We build end-to-end solutions that foster real relationships between teams and their fans, unlocking new revenue opportunities in the process. Our enterprise software is designed to transform live event experiences, moving beyond the traditional model to prioritize fan engagement. Our tech stack is built on modern technologies, including Next.js, AWS Cloudfront, and Radix UI, allowing us to build performant and scalable solutions. We utilize Java and Javascript (Typescript, React, Node) to create transformational experiences for fans and teams. We foster a remote-first engineering culture, valuing collaboration, learning, and innovation. At Jump, we embrace a culture of experimentation and are committed to building products that solve real problems. Founded in 2021 and backed by leading venture firms, Jump is experiencing rapid growth. We are committed to our core values: begin with trust, bring our all, and blaze a trail. This means we value authenticity, empathy, and push the boundaries of what's possible. Our team is customer-centric, always striving to understand and exceed the needs of the sports industry. If you're passionate about engineering, product management, design, or go-to-market strategies, we encourage you to join our talent pools! We are looking for people who are eager to learn, tenacious in problem-solving, and committed to creating exceptional experiences for our customers.

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🔥 Ticket Operations Specialist
Posted about 9 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

  • 2+ years of experience in a ticketing, live events, operations, or customer support role
  • Administrative experience with any ticketing software and deep understanding of core ticketing concepts, ability to troubleshoot issues within a ticketing platform.
  • Very strong attention to detail and comfort working with digital platforms and processes
  • Clear communicator who thrives in a fast-paced, collaborative environment
  • Enthusiasm for learning new systems, asking questions, and improving processes
  • A passion for sports, entertainment, and creating memorable live event experience
  • Strong customer service skills, leading with empathy and a determination to surprise and delight clients with an industry-leading level of service
  • Ability to build trust quickly with internal and client teams
  • Assist with the setup and configuration of ticketed events within the Jump Enterprise Platform
  • Process special ticket operations requests, including account and order issue resolution, inventory management, pricing, offer management, and other client requests with accuracy and care
  • Help maintain clean, well-organized ticketing data across events and inventory
  • Collaborate with internal teams and client contacts to ensure event details are accurate and on schedule
  • Troubleshoot common issues related to ticket delivery, scanning, and mobile access
  • Support quality control efforts and help ensure the integrity of every event build
  • Provide documentation, post-event reporting, and additional operational support as needed
  • Occasionally support live events remotely or on-site (some travel may be required particularly during onboarding)

Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsAdaptabilityTeamworkReportingTroubleshootingData entryCustomer support

Posted about 9 hours ago
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📍 US

🧭 Full-Time

🔍 Product

  • A strong desire to learn
  • Tenacity
  • Passion
  • Empathy
  • Customer-centric mindset
  • Define the future of live event experiences.
  • Have a strong voice in product strategy.

Product ManagementUI DesignUser Experience DesignCross-functional Team LeadershipProduct DevelopmentProduct designAgile methodologies

Posted about 2 months ago
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📍 United States

🧭 Full-Time

🔍 Software Development

NOT STATED
NOT STATED

Customer serviceSales experienceMarketingLead GenerationDigital MarketingCRMCustomer SuccessSaaS

Posted about 2 months ago
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📍 United States

🧭 Full-Time

🔍 Software Development

  • Strong experience with at least one language.
  • Build your technical skills.
  • Develop core components of our product offering
  • Build transformational experiences for fans and teams.

AWSNode.jsSoftware DevelopmentJavaJavascriptReact.jsTypeScript

Posted about 2 months ago
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