Patient Care Coordinator / Medical VA
Company:AnsibleHealth Inc.
Location:Philippines, EST/EDT
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Microsoft OfficeCommunication SkillsCustomer serviceAttention to detailOrganizational skillsWritten communicationMultitaskingEnglish communicationExcellent communication skillsProblem-solving skillsData entryCRMCustomer support
Requirements:
Bachelor's degree in a relevant field 2+ years of professional experience in a customer service or healthcare setting Solid grasp of the US healthcare system Exceptional written and verbal English communication skills Strong attention to detail, organizational skills, and ability to multitask Proficiency with CRM systems, EMR software, and standard office applications (e.g., Google Suite) Training or experience in clinical medicine Typing speed of at least 60 words per minute Reliable internet connection (at least 30 Mbps) Quiet home environment for work Ability to work in US time zones (EST)
Responsibilities:
Customize initial discussions based on patient needs Manage inquiries through multiple communication channels Process and manage referrals Perform comprehensive data entry Schedule and coordinate patient appointments Manage and process inbound and outbound medical records Maintain accurate EMR records Attend clinical meetings, take detailed notes, and follow up Collaborate with a multidisciplinary team Resolve patient issues and complaints Achieve daily call quotas of 75-100 interactions Adhere to established performance metrics
