Patient Care Coordinator - EG002

1-2+ years in patient support roles, healthcare, clinical research, telemedicine, care coordination, case management, customer success, or phone-based customer service Prior experience in US healthcare settings with understanding of healthcare systems, insurance, referrals, and care processes Excellent written and verbal English communication skills Familiarity with medical terminology and clinical documentation Knowledge of HIPAA regulations, data protection standards, and confidential information handling High level of tech proficiency navigating CRM, EHR/EMR systems, and data management platforms Exceptional organizational skills and attention to detail Strong creative problem-solving and troubleshooting abilities Ability to handle sensitive patient information with professionalism Proven ability to manage complex projects and multiple priorities Positive approach to change and ability to thrive in dynamic healthcare settings Experience with EHR/EMR Systems (e.g., Elation Health) Experience with CRM Platforms (e.g., Salesforce, HubSpot) Proficiency in Google Workspace (Gmail, Sheets, Drive, Docs) Experience with Zoom or equivalent telehealth platforms

Act as first line of contact for patient inquiries across platforms Respond to inbound patient messages promptly and empathetically Educate patients about services Guide patients through platform usage and processes Handle scheduling, appointment coordination, and prescription management Address patient concerns with compassionate solutions Conduct initial outreach to patients for trials or specialty care Administer pre-screener questionnaires Guide patients through onboarding process Coordinate diagnostic testing, imaging, and referrals Manage prior authorizations and insurance coordination Track patient progress Send appointment reminders and follow-ups Accurately log patient interactions in CRM and EHR systems Serve as Medical Scribe documenting patient encounters Maintain HIPAA-compliant documentation Collaborate with operations, recruitment, clinical, product, and documentation teams Provide insights to improve processes Use and create automations