Patient Care Coordinator - EG002

1-2+ years in patient support roles, healthcare, clinical research, telemedicine, care coordination, case management, customer success, or phone-based customer service. Prior experience in US healthcare settings with understanding of healthcare systems, insurance, referrals, and care processes. Excellent written and verbal English communication skills. Familiarity with medical terminology and clinical documentation. Knowledge of HIPAA regulations and data protection standards. High level of tech proficiency navigating CRM, EHR/EMR systems, and data management platforms. Exceptional organizational skills and attention to detail. Strong creative problem-solving and troubleshooting abilities. Ability to handle sensitive patient information with professionalism and care. Proactive communication skills. Proven ability to manage complex projects and multiple priorities. Positive approach to change and ability to thrive in dynamic settings. Experience with Elation Health EHR or similar digital health platforms (preferred). Understanding of clinical research standards and patient recruitment (preferred). Familiarity with appointment scheduling, billing processes, and prior authorization workflows (preferred). Spanish language proficiency (preferred).

Act as first line of contact for patient inquiries across platforms. Respond to inbound patient messages promptly and empathetically. Educate patients about services and guide them through processes. Handle scheduling, appointment coordination, and prescription management. Address patient concerns with compassionate solutions. Conduct initial outreach and administer pre-screener questionnaires. Guide patients through onboarding process. Coordinate diagnostic testing, imaging, and referrals with clinical teams. Manage prior authorizations and insurance coordination. Track patient progress and send reminders. Accurately log patient interactions in CRM and EHR systems. Serve as Medical Scribe documenting patient encounters. Maintain HIPAA-compliant documentation. Collaborate with operations, recruitment, clinical, product, and documentation teams. Provide insights to improve processes and enhance patient experience. Use and create automations to improve efficiency.