- Answering patient inquiries about Winona’s products and services through text message, email and phone calls.
- Making inbound and outbound calls to answer questions or concerns while ensuring a high level of customer service in all interactions.
- Delivering information about Winona’s offerings.
- Ensuring patient satisfaction and maintaining professional patient support.
- Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible.
- Keeping records of patient interactions, processing patient accounts, and filing documents.
- Assisting doctors with various requests to handle specific patient issues/questions.
- Providing excellent service to both internal department teams as well as external customers.
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