Author Health

👥 11-50💰 $115,000,000 Series A almost 2 years agoMedical Psychology Health Care💼 Private Company

Author Health is a company specializing in health-related services, currently offering a remote job opening for a Contact Center - Central Outreach Representative.

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Jobs at this company:

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🔥 Engagement Operations and Strategy Intern (Virtual)

Posted 24 days ago

🧭 Internship

💸 3500.0 - 5500.0 USD per month

🔍 Healthcare

🔧 Requirements

A current undergraduate or graduate student with coursework in business, public health, healthcare management, economics, operations, or a related field.
Strong analytical and problem-solving skills, with experience using Excel and/or data visualization tools.
Familiarity with Power BI, Looker, Tableau, or other analytics/dashboard tools is strongly preferred.
Excellent verbal and written communication skills; comfortable conducting stakeholder interviews and synthesizing findings.
Comfortable with Google Suite
Curious, collaborative, and excited to work in a mission-driven healthcare environment.

💡 Responsibilities

Partner with stakeholders across clinical and operational teams to co-create a working definition of “engagement.”
Develop methods for tracking and monitoring engagement metrics, including dashboards and visualizations.
Support implementation of workflow changes that promote sustained engagement.
Identify and characterize patient drop-off points through data analysis and qualitative interviews with patients.
Assist in developing and refining OKRs (Objectives and Key Results) to measure FTC efficiency.
Create a dashboard or workbook that outputs current and projected hiring needs based on operational demand.
Collaborate with data and operations teams to build a predictive hiring model indicating when and where new FTCs are needed.

Posted 24 days ago

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🔥 Psychiatrist Pod Lead

Posted about 1 month ago

🧭 Full-Time

💸 270000.0 - 290000.0 USD per year

🔍 Mental Health

🔧 Requirements

Medical Degree (MD or DO) and Board certification in Adult Psychiatry is required
Active medical licensure in the states of practice, Florida and Texas and other states as services are scaled nationally
Strong knowledge of psychiatric conditions, treatment modalities, and current best practices in the field.
Experience treating patients with serious mental illness (preferred: experience treating seniors) and comfort managing patients with complex medical and psychosocial needs.
Leadership experience in clinical psychiatry with proven experience leading, managing, or supervising multidisciplinary teams.
Telehealth experience
A minimum of 2-3 years experience supervising psychiatric nurse practitioners
Experience supervising a multidisciplinary team of providers

💡 Responsibilities

Provide psychiatric clinical leadership to a designated psychiatry pod (team), ensuring the delivery of high-quality, evidence-based care to patients with SMI, SUD and dementia.
Lead, mentor, and supervise a multidisciplinary team of mental health professionals
Lead clinical team huddles to ensure the care team is working collaboratively toward improving the lives and clinical outcomes of patients
Provide clinical support to BH team who will be providing short-term psychotherapy, supporting caregivers, coordinating transitions of care, and connecting patients to community-based organizations and agencies
Provide regular supervision and support to respective pod psychiatric nurse practitioners
Conduct regular case reviews, peer supervision sessions, and provide constructive feedback to ensure professional development and adherence to best practices.
Serve as a key liaison between the psychiatric pod and other departments, including primary care, chronic care management, and community services.
Collaborate with PCPs, as well as patients’ other providers, to coordinate treatment and help address co-occurring physical health conditions
Contribute to constructing the psychiatrist’s role within the company, including contributing to company culture and serving as an ambassador for the company’s mission.
Contribute to the development and implementation of BH clinical programming within the market, with an eye toward refining processes that allow the company to scale
Manage the psychiatric care of a panel of patients, including diagnostic assessments, treatment planning, medication management, and crisis intervention when needed.
Ensure continuity of care by monitoring patient progress, adjusting treatment plans as necessary, and ensuring follow-up care is provided.
Use outcome measurement tools during the course of treatment to help patients and the treatment team track progress.
Implement and monitor clinical protocols and guidelines that enhance the quality of psychiatric care.
Support recruitment process, interview candidates and providing input in hiring process in addition to supporting clinician onboarding and ongoing training
Participate in a rotating on-call schedule (few times per year)

Posted about 1 month ago

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🔥 Patient Engagement Specialist - Central Team (Remote)

Posted 7 months ago

📍 United States, Canada

🧭 Full-Time

💸 39920.0 - 41600.0 USD per year

🔍 Healthcare

🔧 Requirements

2+ years of experience in customer service/sales, with cold outreach experience preferred
2+ years of experience in healthcare outreach, community engagement, or related fields
Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs
Experience in healthcare, social services, or mental health services, with an understanding of seniors’ needs and challenges
Proficiency in critical thinking, time management, and multitasking
Able to work independently and able to meet weekly outreach goal successfully
Basic proficiency in G-Suite, and video conferencing platforms
Excitement for working in an innovative, fast-paced startup environment
Adherence to HIPAA regulations and confidentiality
Strong tech proficiency and comfort using technology in daily work

💡 Responsibilities

Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective
Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment

Customer serviceTime ManagementMultitaskingDocumentationInterpersonal skillsRelationship buildingCritical thinkingEmpathyCRM

Posted 7 months ago

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