Author Health

👥 11-50💰 $115,000,000 Series A over 1 year agoMedical Psychology Health Care💼 Private Company

Author Health is a company specializing in health-related services, currently offering a remote job opening for a Contact Center - Central Outreach Representative.

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Jobs at this company:

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🔥 Executive Medical Director of Population Health - Board Certified Practicing Psychiatrist(Remote)

Posted 14 days ago

💸 290000.0 - 300000.0 USD per year

🔍 Healthcare

🔧 Requirements

Medical Degree (MD or DO) and Board certification in Adult Psychiatry is required
At least 7-10 years of clinical experience in healthcare delivery, with a focus on population health management, care coordination, or quality improvement.
Strong knowledge of psychiatric conditions, treatment modalities, and current best practices in the field.

💡 Responsibilities

Provide psychiatric leadership to a designated psychiatry pod (team), ensuring the delivery of high-quality, evidence-based care to patients.
Lead, mentor, and supervise a multidisciplinary team of mental health professionals
Provide visionary clinical leadership for the population health strategy, ensuring alignment with organizational goals.

Posted 14 days ago

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🔥 Certified Medical Assistant - Remote

Posted about 1 month ago

🔍 Healthcare

🔧 Requirements

Graduate and completion of an approved Medical Assistant Program.
Minimum of two years’ experience in a medical setting or one year experience in a behavioral health setting, or a comparable job classification.
Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical patients, family, caregivers, and staff.
Strong time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures to achieve objectives and meet deadlines.
Ability to understand medical/behavioral health/mental health terminology.
Ability to write clear notes in a patient’s chart and assist with constructing patient-centered care plans.

💡 Responsibilities

Initiate virtual appointments with patients to collect health care information prior to the visit with MDs, Nurse Practitioners, and Licensed Clinical Social Workers.
Participate in daily interdisciplinary huddles and contribute to creation and revision of treatment plans.
Help to coordinate treatment with the patient, family, and the multidisciplinary care team, including contacting other health care providers, generating, and sharing medical records with appropriate consent, and similar tasks.
Support staff to complete tasks such as vital sign collection and recording.
Work as part of a multidisciplinary care team composed of psychiatrists, nurse practitioners, social workers, health navigators and community health workers to provide high quality, virtual-first, coordinated care to patients with serious mental illness and substance use disorders.
Ensure smooth patient and workflow within the department and assist the patient care team in implementing the medical plan of care.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Process incoming and outgoing calls in an independent and professional manner using sound clinical judgment.
Perform other duties as assigned or as they arise.

Posted about 1 month ago

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🔥 Patient Engagement Specialist - Central Team (Remote)

Posted 5 months ago

📍 United States, Canada

🧭 Full-Time

💸 39520.0 - 41600.0 USD per year

🔍 Mental Health

🔧 Requirements

2+ years of experience in customer service/sales, with cold outreach experience preferred
2+ years of experience in healthcare outreach, community engagement, or related fields
Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs
Experience in healthcare, social services, or mental health services, with an understanding of seniors’ needs and challenges
Proficiency in critical thinking, time management, and multitasking
Able to work independently and able to meet weekly outreach goal successfully
Basic proficiency in G-Suite, and video conferencing platforms
Excitement for working in an innovative, fast-paced startup environment
Adherence to HIPAA regulations and confidentiality
Strong tech proficiency and comfort using technology in daily work

💡 Responsibilities

Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective
Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment

Customer serviceTime ManagementMultitaskingDocumentationInterpersonal skillsRelationship buildingCritical thinkingEmpathyCRM

Posted 5 months ago

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