Patient Engagement Specialist - Central Team (Remote)

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Requirements:

• 2+ years of experience in customer service/sales, with cold outreach experience preferred.
• 2+ years of experience in healthcare outreach, community engagement, or related fields.
• Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable healthcare needs.
• Experience in healthcare, social services, or mental health services, with an understanding of seniors’ needs and challenges.
• Proficiency in critical thinking, time management, and multitasking.
• Ability to work independently and meet weekly outreach goals successfully.
• Basic proficiency in G-Suite and video conferencing platforms.
• Excitement for working in an innovative, fast-paced startup environment.
• Adherence to HIPAA regulations and confidentiality.
• Strong tech proficiency and comfort using technology in daily work.

Responsibilities:

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and help them schedule and attend appointments.
• Independently organize and prioritize your workload, solving problems to meet outreach and enrollment goals.
• Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interactions.
• Work collaboratively with care teams for a seamless transition from outreach to ongoing support.
• Provide feedback on outreach strategies to improve patient-focused effectiveness.
• Participate in virtual meetings and maintain motivation in a fully remote work environment.