Patient Engagement Specialist - Central Team (Remote)

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Requirements:

• 2+ years of experience in customer service/sales, with cold outreach experience preferred
• 2+ years of experience in healthcare outreach, community engagement, or related fields
• Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs
• Experience in healthcare, social services, or mental health services, with an understanding of seniors’ needs and challenges
• Proficiency in critical thinking, time management, and multitasking
• Able to work independently and able to meet weekly outreach goal successfully
• Basic proficiency in G-Suite, and video conferencing platforms
• Excitement for working in an innovative, fast-paced startup environment
• Adherence to HIPAA regulations and confidentiality
• Strong tech proficiency and comfort using technology in daily work

Responsibilities:

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
• Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
• Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
• Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
• Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective
• Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment