- Design and build complex, high-impact Virtual Agents using Vonage AI’s no-code Studio
- Lead the solution design for challenging customer use cases across voice and text channels
- Collaborate closely with product, solutions, and customer applications teams to shape intelligent, scalable conversations
- Own the quality and consistency of conversation scripts, ensuring alignment with customer brand voice and business goals
- Lead copywriting efforts for new dialogue flows, adapt existing content, and oversee content quality standards
- Create and review prototypes, mockups, and conversation flow diagrams to guide internal and client stakeholders
- Partner with engineering and technical teams to define conversation scope, anticipate user behavior, and resolve complex design challenges
- Drive process improvements that increase team efficiency, quality, and predictability of delivery
- Provide feedback, guidance, and mentorship to other Conversation Designers
- Manage multiple complex projects and senior stakeholders while maintaining a strategic, big-picture view
Project ManagementStakeholder management