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Customer Experience Manager
Posted 4 days agoViewed
💎 Seniority level: Manager, 5+ years
💸 Salary: 15000.0 - 24000.0 USD per year
🏢 Company: Fresh Prints👥 251-500E-CommerceFashion
🗣️ Languages: English
⏳ Experience: 5+ years
Requirements:
- A total of 5+ years of experience in Customer Service or Sales Development of which 2+ are in a team lead/people manager role
- Strong analytical and organizational skills
- Able to make decisions without direct supervision
- Ability to negotiate positive outcomes
- Fluency in English and excellent communication skills
- This role requires someone who is comfortable working night shifts
Responsibilities:
- Fully own our customer experience at Fresh Prints. That includes any projects, requests from other functions, headcount planning, helping the team realize its full potential and making it future-proof
- Managing a team of CX Associates
- Managing communications with customers
- Setting and tracking team metrics
- Make sure all goals are reached
- One on one meetings with your direct reports and with the VP of Operations
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