- Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction.
- Support execution of the annual customer account plan for all assigned customers.
- Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables.
- Lead customer open enrollment presentations.
- Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives.
- Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments.
- Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities.
- Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators.