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Customer Experience Manager

Posted 3 days agoViewed

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💎 Seniority level: Manager, 3 years

📍 Location: United States

💸 Salary: 80000.0 - 90000.0 USD per year

🔍 Industry: Employee benefits

🏢 Company: Bennie👥 101-250💰 $12,000,000 Seed over 1 year agoHealth InsuranceAppsEmployee Benefits

🗣️ Languages: English

⏳ Experience: 3 years

🪄 Skills: Communication SkillsAnalytical SkillsCustomer serviceMicrosoft OfficeAccount ManagementRelationship management

Requirements:
  • 3 years of benefit account management experience supporting a benefit consulting team.
  • Bachelor’s degree or equivalent experience.
  • Life & Health Producer’s License.
  • Working knowledge of MS Excel, Word, and PowerPoint.
  • Experience with leading HR/Benefits technology platforms and both large- and small-group benefits consulting is a plus.
Responsibilities:
  • Lead and manage the service relationship and strategy for assigned customers, ensuring high-quality service experiences and customer satisfaction.
  • Support execution of the annual customer account plan for assigned customers.
  • Collaborate with the consulting delivery team to develop key consulting deliverables.
  • Lead customer open enrollment presentations.
  • Stay updated on industry trends and support customer education regarding developments.
  • Collaborate with cross-functional teams to identify and support business development opportunities.
  • Maintain strong relationships with customers, strategic partners, and internal collaborators.
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  • Lead, motivate, and enable a team of CX Delivery Team Leads and/or Delivery Success Specialists.
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  • Create and foster team engagement initiatives.

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