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Customer Experience Manager

Posted 30 days agoViewed

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💎 Seniority level: Manager, 3-5 years in operations, customer experience, or customer success; 2-4 years people management

📍 Location: United States

💸 Salary: 100000 - 125000 USD per year

🔍 Industry: Mental health care

⏳ Experience: 3-5 years in operations, customer experience, or customer success; 2-4 years people management

🪄 Skills: LeadershipData AnalysisPeople ManagementCommunication SkillsAnalytical SkillsCollaborationOrganizational skillsTime ManagementWritten communicationCoaching

Requirements:
  • 3-5 years of work experience in operations, customer experience, or customer success at a startup or scaling business.
  • 2-4 years of people management experience managing a multi-layer team.
  • Analytical skills with experience structuring data in Excel.
  • Cultural humility and excellent communication skills.
  • Highly organized team player with a customer-centric attitude.
  • Passionate about the mission and future of mental healthcare.
Responsibilities:
  • Lead, motivate, and enable a team of CX Delivery Team Leads and/or Delivery Success Specialists.
  • Partner with Customer Experience leadership to identify operational bottlenecks and trends.
  • Use data and analytics to propose process changes for improvement.
  • Collaborate with supporting CX Teams to surface qualitative and quantitative trends.
  • Define high standards of quality and empower the team to deliver exceptional experiences.
  • Create and foster team engagement initiatives.
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