Customer Experience Manager

Posted 2 months agoViewed

💎 Seniority level: Manager, 3-5 years in operations, customer experience, or customer success; 2-4 years people management

📍 Location: United States

💸 Salary: 100000 - 125000 USD per year

🔍 Industry: Mental health care

⏳ Experience: 3-5 years in operations, customer experience, or customer success; 2-4 years people management

🪄 Skills: LeadershipData AnalysisPeople ManagementCommunication SkillsAnalytical SkillsCollaborationOrganizational skillsTime ManagementWritten communicationCoaching

Requirements:

3-5 years of work experience in operations, customer experience, or customer success at a startup or scaling business.
2-4 years of people management experience managing a multi-layer team.
Analytical skills with experience structuring data in Excel.
Cultural humility and excellent communication skills.
Highly organized team player with a customer-centric attitude.
Passionate about the mission and future of mental healthcare.

Responsibilities:

Lead, motivate, and enable a team of CX Delivery Team Leads and/or Delivery Success Specialists.
Partner with Customer Experience leadership to identify operational bottlenecks and trends.
Use data and analytics to propose process changes for improvement.
Collaborate with supporting CX Teams to surface qualitative and quantitative trends.
Define high standards of quality and empower the team to deliver exceptional experiences.
Create and foster team engagement initiatives.

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