ApplyCustomer Experience Manager
Posted 3 months agoViewed
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💎 Seniority level: Senior, Minimum of 8+ years in OCR, IDP, and automation, with at least 3+ years specializing in ABBYY tools
📍 Location: Hungary
🔍 Industry: Intelligent automation and document processing
🏢 Company: ABBYY👥 1001-5000💰 almost 4 years agoCommunications InfrastructureAnalyticsData VisualizationSoftware
⏳ Experience: Minimum of 8+ years in OCR, IDP, and automation, with at least 3+ years specializing in ABBYY tools
🪄 Skills: Machine LearningAnalytical SkillsScriptingDebugging
Requirements:
- Minimum of 8+ years in OCR, IDP, and automation.
- At least 3+ years of experience using ABBYY tools such as Vantage, FlexiCapture, FlexiLayout, and FineReader Engine.
- Familiarity with generative AI and LLM models.
- Strong analytical and programming skills.
- Excellent communication and interpersonal skills.
- Expertise in code reviews and debugging.
Responsibilities:
- Serve as the primary contact for enterprise customers, ensuring they maximize their support contracts.
- Design technical solutions using ABBYY tools to optimize customer processes.
- Engage proactively with customers, addressing evolving needs and advocating for their priorities.
- Apply analytical skills to diagnose complex issues and improve system performance.
- Conduct health checks and monitor customer satisfaction metrics.
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