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Senior Enterprise Customer Experience Manager

Posted 29 days agoViewed

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💎 Seniority level: Senior, 8+ years

📍 Location: United States

💸 Salary: 115000.0 - 150000.0 USD per year

🔍 Industry: Software Development

🏢 Company: ABBYY👥 1001-5000💰 almost 4 years agoCommunications InfrastructureAnalyticsData VisualizationSoftware

🗣️ Languages: English

⏳ Experience: 8+ years

🪄 Skills: SQLAnalytical SkillsScriptingDebugging

Requirements:
  • Minimum of 8+ years in OCR, IDP, and automation, with at least 3+ years specializing in ABBYY tools (Vantage, FlexiCapture, FlexiLayout, FineReader Engine) and scripting.
  • Familiarity with generative AI and LLM models, applying these technologies to develop customer solutions.
  • Strong analytical abilities and programming experience to create effective, scalable business solutions.
Responsibilities:
  • Serve as the primary contact for enterprise customers, ensuring they receive full value from their support contracts through tailored solutions that meet technical and business objectives.
  • Leverage expertise in ABBYY tools (Vantage, FlexiCapture, FlexiLayout, FineReader Engine) and scripting to create, optimize, and implement automation solutions that improve customer processes.
  • Conduct regular check-ins and provide technical guidance to customers, ensuring evolving needs are met and advocating for customer priorities within the organization.
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