Why is remote work so nice? Let's try to see!
Apply
Digital Customer Experience Manager
Posted 21 days agoViewed
💎 Seniority level: Manager, 7 years
📍 Location: United States
🏢 Company: QBS, provider of Safety-Care
⏳ Experience: 7 years
Requirements:
- Proven track record of managing customer-facing technology platforms and driving digital transformation.
- Minimum of 7 years in technology leadership roles, with a focus on customer engagement and self-service technology.
- Extensive experience with Salesforce, including Flows and Experience Cloud.
- Hands-on experience with HubSpot, digital marketing systems, and website management.
- Strong project management capabilities, including leading large-scale platform development.
- Exceptional communication and interpersonal skills to work effectively with internal and external stakeholders.
- Strategic thinking with the ability to translate business goals into technology solutions.
- Expertise in customer advocacy and user experience design.
- Familiarity with eLearning platforms and integration.
- Knowledge of best practices in digital security and data protection.
Responsibilities:
- Ensure customer portals maintain the highest quality standards, providing a seamless and intuitive user experience.
- Align all digital customer touchpoints with QBS brand guidelines and messaging.
- Develop and execute a comprehensive strategy for all customer-facing technology platforms.
- Lead cross-functional teams to design, implement, and enhance customer applications, marketing systems, and the QBS website.
- Establish and maintain a customer steering committee to gather insights and feedback on customer interactions with QBS.
- Design and implement self-service systems that empower customers to manage their interactions with QBS more effectively.
- Maintain and enhance the QBS website, ensuring scalability, security, and alignment with marketing initiatives.
- Implement and optimize HubSpot and other digital marketing systems to support targeted campaigns and customer engagement.
- Build and mentor a high-performing team focused on customer technology.
- Develop dynamic reporting tools and dashboards to provide actionable insights.
Related Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 8 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 8 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 8 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.