Why is remote work so nice? Let's try to see!
ApplyApply
Support Analyst
Posted 8 days agoViewed
🏢 Company: Actionstep👥 51-100💰 over 4 years agoInformation TechnologyLegalSoftware
Related Jobs
Apply
🔥 Loan Product Support Analyst
Posted about 20 hours ago
💸 60000.0 - 75000.0 USD per year
🔍 Fintech
🏢 Company: Nymbus, Inc.
- Bachelor’s degree in Business Administration, Information Technology, or a related field, or equivalent work experience.
- 5+ years of experience in a Loan support role, preferably in the fintech industry.
- Provide timely and effective technical support to customers via ticket or phone.
- Address and resolve customer issues related to loan product functionality for consumer, commercial and residential real estate loans, which include, but are not limited to, personal loans, credit plans, LOC, HELOC, Mortgages, investor loans, and participation loans.
- Diagnose and resolve issues by replicating problems, collecting logs, and utilizing debugging tools.
- Collaborate with the product team to escalate and resolve critical issues.
- Develop an in-depth understanding of our products and stay updated with new features, enhancements. Knowledge of amortization, escrow processing, non accruals, charge-offs, skip pays and reserve premium processing.
- Create and maintain detailed documentation, including troubleshooting guides, FAQs, and knowledge base articles, to empower customers and internal teams.
- Act as a customer advocate by providing feedback to product and engineering teams based on customer interactions and experiences.
- Suggest product improvements and new features to enhance user satisfaction.
- Continuously identify opportunities to improve support processes, tools, and workflows to increase efficiency and effectiveness.
Posted about 20 hours ago
ApplyApply
🔥 EMR Systems & Support Analyst II
Posted 5 days ago
📍 United States
💸 89700.0 - 112100.0 USD per year
🔍 Healthcare/Biotech
🏢 Company: Natera👥 1001-5000💰 $250,000,000 Post-IPO Equity over 1 year ago🫂 Last layoff about 2 years agoWomen'sBiotechnologyMedicalGeneticsHealth Diagnostics
- Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience.
- Minimum 5 years of direct experience
- EMR Analyst Certification preferred but not required
- Develop deep understanding of Natera’s users to deliver an outstanding user experience
- Solicit customer feedback and funnel new requirements and product changes back into software development
- Participation in all phases of the system development life cycle including development of use cases and evaluation of software solutions.
- Research to develop, configure, and modify moderately complex information systems.
- Create documentation of business requirements, current and future state workflows.
- Design, configure, test, debug, document, and maintain program/application configurations.
- Coordinate all testing phases of associated applications during implementations and upgrades.
- Support existing functionality with further expansion to other Natera groups where necessary.
- Develop strong relationships with end user communities, customers, and business partners.
- Become a product expert and subject matter expert on Natera’s deployed EMR software products
SQLBusiness AnalysisBusiness IntelligenceData AnalysisCommunication SkillsAnalytical SkillsCustomer serviceMicrosoft OfficeRESTful APIsDocumentationData modeling
Posted 5 days ago
ApplyApply
🔥 EMR Systems & Support Analyst II
Posted 6 days ago
📍 US
💸 89700.0 - 112100.0 USD per year
🔍 Healthcare
- Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience.
- Minimum 5 years of direct experience
- EMR Analyst Certification preferred but not required EMR (training will be provided)
- Develop deep understanding of Natera’s users to deliver an outstanding user experience
- Solicit customer feedback and funnel new requirements and product changes back into software development
- Participation in all phases of the system development life cycle including development of use cases and evaluation of software solutions.
- Research to develop, configure, and modify moderately complex information systems.
- Create documentation of business requirements, current and future state workflows.
- Design, configure, test, debug, document, and maintain program/application configurations.
- Coordinate all testing phases of associated applications during implementations and upgrades.
- Support existing functionality with further expansion to other Natera groups where necessary.
- Develop strong relationships with end user communities, customers, and business partners.
- Become a product expert and subject matter expert on Natera’s deployed EMR software products
Software DevelopmentSQLData AnalysisCommunication SkillsAnalytical SkillsCustomer serviceMicrosoft OfficeRESTful APIsDocumentationMicrosoft Office SuiteTroubleshootingCustomer support
Posted 6 days ago
ApplyApply
🔥 IT Support Analyst
Posted 6 days ago
📍 Argentina
🧭 Full-Time
🔍 Fintech
🏢 Company: Finalis👥 101-250💰 $10,700,000 Seed over 2 years agoFinancial ServicesInformation TechnologyFinTech
- Ability to analyze complex issues, identify root causes, and implement effective solutions.
- Excellent verbal and written communication skills to interact with both technical and non-technical users.
- Proven ability to work effectively in a remote environment, managing devices and providing support.
- Preferred, but not required, experience working in the fintech sector.
- Knowledge of IT security best practices and the ability to identify and mitigate potential threats.
- Eagerness to learn new technologies and adapt to changing business needs.
- Proven ability to create clear and concise technical documentation.
- You have exceptional written and spoken English
- You have a minimum of 5 years of relevant work experience
- You have strong organizational skills
- You can handle confidential information
- You have the ability to work swiftly with a high sense of urgency and be comfortable with shifting priorities and deadlines
- You are a self-starter, quick learner and highly organized with attention to detail
- You have the ability to follow up; know what's going on at all times and respond quickly
- You are flexible, patient, persistent and have a team spirit attitude
- Proficient in MDM solutions to manage and secure company devices.
- Deep understanding and experience in utilizing Google Workspace applications.
- Provide first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity.
- Efficiently troubleshoot and resolve a wide range of IT problems, utilizing a ticketing system like Jira (ITSM).
- Continuously seek opportunities to improve IT processes and procedures.
- Create and maintain comprehensive technical documentation, including internal IT wikis.
- Coordinate with external vendors to ensure timely maintenance and support of IT systems.
JiraDocumentationTroubleshootingTechnical support
Posted 6 days ago
ApplyApply
🔥 COE - Account Support Analyst
Posted 7 days ago
📍 United States
🏢 Company: ext_us
- Excellent oral and written communication skills
- Good team management and motivational skills
- Working knowledge of Excel
- Prior use of CSM is a plus
- Providing support to various business customers
- Using Knowledge Systems obtained from NCR and other manufacturers to identify solutions to known problems; Responsible for ensuring that the solutions are successfully implemented.
- Customizes and provides business data, Preparation of standard reports.
- When a solution cannot be identified, he is responsible for escalating the problem to other support centers, where he would go deeper into the problem at the level of available professional staff.
- The Position retains ownership of all escalated issues pending their resolution and is responsible for ensuring that NCR Management is informed that the resolution of the problem will not take longer than what is contractually required.
- Responds to incoming phone calls from store staff and field engineers; Tracking notifications and pending tickets via the screen; Solving tickets with a remote approach; Reporting to NCR or a third party on everything.
- Creating project teams, facilitating
- Formation of project teams, facilitation of administrative work around the project, management of the project team meeting, in charge of keeping minutes of meetings and risk/problem with documentation and decision.
- Be able to anticipate the internal and external needs of clients and the commitment to customer satisfaction; Monitor and respond to events related to all users.
- Use a large database of resources or information; Developing new approaches for situations where standard approaches do not apply; Adapting to a multitude of demands, shifting priorities, concerns, and rapid changes, embracing and adapting to new or alternative approaches.
- Performs other appropriate duties and tasks that correspond to his/her qualifications as determined by the Employer.
- When a solution cannot be identified, he is responsible for escalating the problem to other support centers, where he would go deeper into the problem at the level of available professional staff; The Position retains ownership of all escalated issues pending their resolution and is responsible for ensuring that NCR Management is informed that the resolution of the problem will not take longer than what is contractually required
- Responds to incoming phone calls from store staff and field engineers; Tracking notifications and pending tickets via the screen; Solving tickets with a remote approach; Reporting to NCR or a third party on everything.
Communication SkillsCustomer serviceTroubleshootingTeam managementTechnical supportCustomer support
Posted 7 days ago
ApplyApply
🔥 Technical Support Analyst - Chat Support
Posted 9 days ago
🧭 Full-Time
💸 1000.0 - 1300.0 USD per month
🏢 Company: NeoWork👥 11-50OutsourcingWeb DevelopmentManufacturingAnimation
- Minimum of 1 year experience in a customer or technical support role, preferably in SaaS, cloud services, or AI-related platforms
- Basic understanding of SSH, Linux, and SQL scripting
- Working knowledge of Docker and containerized applications
- Familiarity with cloud platforms, user and access management, and AI inference basics
- Experience using CRM, ticketing, and support tools such as Zendesk and Discord
- Provide prompt and efficient customer service via live chat, handling multiple interactions at once.
- Assist users with account setup, onboarding, billing questions, and navigating the platform.
- Help users select the best services based on their needs and provide basic cost estimates.
- Maintain clear and empathetic communication while managing expectations on issue resolution timelines.
- Understand and explain the basics of serverless cloud computing, AI inference, and user access management.
- Perform basic troubleshooting using internal tools and diagnostic dashboards.
- Escalate technical issues to Level 2 support or Engineering as needed, following established protocols.
- Log all interactions and resolutions in Zendesk or similar CRM platforms.
- Contribute to internal FAQs and knowledge base content for efficiency and clarity.
- Simplify technical concepts for non-technical users.
- Maintain a high customer satisfaction score (CSAT), targeting 98% or higher.
- Collaborate with the support and product teams to improve the user experience.
Posted 9 days ago
ApplyApply
🔥 Salesforce/SCM Application Support Analyst (United States, Remote)
Posted 14 days ago
📍 United States
🔍 Software Development
🏢 Company: Wipro Technologies👥 11-50Information ServicesSoftware
- 5-6+ years of experience implementing, configuring, and supporting Salesforce Service Cloud in a Supply Chain Management environment
- Proficient in supporting and troubleshooting Salesforce and SCM applications
- Diagnostic abilities to accurately diagnose identify root cause of issues.
- Hands-on technical experience with warehouse management, inventory and planning systems
- Familiarity of Oracle Supply Chain Management (SCM) and end-to-end processes (warehouse management, inventory and planning systems)
- Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
- Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
- Experience operating with SLAs in a client-facing role in a production environment.
- Ability to work effectively as part of a team and collaborate with other departments.
- Highly organized with the ability to manage multiple cases and tasks simultaneously.
- Ability to work in an onsite office setting 100% of the time.
- Experience with case management, automation, and service analytics in Salesforce.
- Intermediate SQL skillset
- Collaborate with stakeholders to gather requirements and translate them into technical solutions
- Understand end-to-end process flows on one or more products within homegrown asset management and supply chain environment
- Support resolution of integration issues with Oracle Fusion platform
- Review incidents and provide solutions based on knowledgebase, SOPs and runbooks
- Create SQL queries to perform data and to troubleshoot and fix bugs
- Provide expertise and guidance on best practices for configuration, development, and integration.
- Serve as a subject matter expert in Salesforce functionality, troubleshooting issues, and providing support to end users
- Collaborate with cross-functional teams, including HR, IT, and business leaders, to ensure alignment between business processes and system capabilities.
- Provide exceptional customer service and ensure a high level of customer satisfaction.
- Follow up with customers to ensure their issues are fully resolved and gather feedback.
- Participate in regular team meetings and provide feedback on service improvements.
- Suggest and implement process improvements to enhance efficiency and customer satisfaction.
- Stay updated on the latest features and best practices of Salesforce Service Cloud platforms.
- Participate in ongoing training and professional development opportunities.
SQLData AnalysisSalesforceAPI testingREST APICustomer serviceTroubleshooting
Posted 14 days ago
ApplyApply
🔥 Supply Chain Application Support Analyst (US, Remote)
Posted 15 days ago
📍 United States
🔍 Supply Chain
🏢 Company: Wipro Technologies👥 11-50Information ServicesSoftware
- 5+ year of hands-on technical experience with warehouse management, inventory and planning systems
- Familiarity of Oracle Supply Chain Management (SCM) and end-to-end processes
- 3+ years of experience working on data models with hands-on SQL experience to create queries and perform data analysis.
- Experience demonstrating and understanding business logic and process diagrams
- Experience leading teams and/or experience working with multiple stakeholders and leadership
- Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
- Experience operating with SLAs in a client-facing role in a production environment
- Ability to work effectively as part of a team and collaborate with other departments.
- Highly organized with the ability to manage multiple cases and tasks simultaneously.
- Flexible to work on-call schedule on weekdays and occasionally on weekends
- Understand end-to-end process flows on one or more products within homegrown asset management and supply chain environment
- Support resolution of integration issues with Oracle Fusion platform
- Review incidents and provide solutions based on knowledgebase, SOPs and runbooks
- Create SQL queries to perform data and to troubleshoot and fix bugs
- Run standard period close reports
- Follow up with Oracle on bugs / SRs and provide required log files
- Identify opportunities to improve system operations, including technical documentation
- Ensure issues are resolved within the agreed service level agreements (SLAs).
- Participate in regular team meetings and provide feedback on service improvements.
- Suggest and implement process improvements to enhance efficiency and customer satisfaction.
- Participate in ongoing training and professional development opportunities.
SQLData AnalysisOracleOracle ERPCommunication SkillsRESTful APIsTroubleshootingData modelingCustomer support
Posted 15 days ago
ApplyApply
🔥 IT Support Analyst
Posted 22 days ago
📍 United States
💸 67000.0 - 93000.0 USD per year
🔍 Software Development
🏢 Company: Life360👥 251-500💰 $33,038,258 Post-IPO Equity over 2 years ago🫂 Last layoff about 2 years agoAndroidFamilyAppsMobile AppsMobile
- 3+ years of experience in IT support working within a ticketing system
- Familiarity with MacOS, iOS, Android, Windows, Okta, Google Workspace, Atlassian, and other IT-owned tools
- Demonstrable experience in many SaaS applications (Okta, Google Workspace, GitHub, Atlassian, and Slack)
- Good communication skills and ability to create training materials and stand-alone documentation
- Strong experience supporting MacOS, Windows, as well as iOS and Android. This includes both software and hardware troubleshooting experience
- Experience working with MDMs (Kandji and Intune)
- Strong problem-solving skills with a can-do attitude; ability to troubleshoot root causes not just symptoms
- Develop SLA’s for timely and effective technical support to IT’s customers
- Diagnose, resolve and provide permanent remediation for hardware and software issues
- Be the primary point of contact in on-call rotations
- Provide advanced troubleshooting for network environments and components
- Support and document an ever-changing environment
- Develop escalation procedures for IT engineering
- Formulate training and guidance documentation for users on systems and processes of the organization
- Have an intermediate understanding of the limitations and usage of AI/LLM
- Provide exemplary support to users on a variety of tasks ranging from simple to complex
- Create and maintain accurate records of IT assets
- Assist in onboarding and offboarding of users; support automation processes for user life-cycle management
AWSAndroidCI/CDDocumentationNetworkingProblem-solving skillsTroubleshootingComputer skillsScriptingCustomer supportSaaS
Posted 22 days ago
ApplyApply
🔥 Customer Support Analyst II
Posted 27 days ago
📍 United States
🧭 Full-Time
🔍 Software Development
🏢 Company: KPI Solutions👥 51-100Artificial Intelligence (AI)Business IntelligenceMachine LearningInformation Technology
- Understand basic SQL queries
- Understand Java programming logic
- Knowledgeable with all versions of Windows and Windows Server Edition
- Understand of basic network troubleshooting
- Desktop troubleshooting
- Excellent verbal/written communication and organizational skills, along with interpersonal skills that allow for collaboration across a diverse group of people
- Ability to train customers and develop training manuals/SOPs (Standard Operating Procedures)
- Team Support tasks and action items or Ticketing system knowledge or usage
- Support phone line testing and switching
- Knowledge of electrical controls components/equipment and have the ability to troubleshoot electrical control systems
- Knowledge of electrical safety rules and procedures
- Familiar with PLC/Networking communication protocols and equipment
- Proficient in MS Office and PowerPoint
- Follow up with customers, provide feedback and see problems through to timely resolution.
- Ask educated questions and listen to customers to help determine root cause of issues.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.
- Work through the problem-solving process with customers, empowering them to do the same in the future.
- Read through XML configuration files.
- Troubleshoot inventory flow using text-based log files.
- Be familiar with database tables and have the ability to modify SQL queries to track down data to analyze and resolve issues.
- Troubleshoot PLC control systems without necessarily getting into the PLC code.
- Provide “Product” support which includes logging, documenting, tracking, troubleshooting, and monitoring problems reported by customers to ensure resolution in a timely manner that are consistent with company guidelines/procedures.
- Work closely with our development team regarding customer issues, feedback from customers, and testing code changes.
- Expand and update our Knowledge Base and have the mindset of sharing your knowledge with team members and clients.
- Ensure proper recording, documentation and closure using appropriate applications.
- Provide documentation to user manuals and guides for training purposes.
- Train customers onsite and remotely.
- Test new software releases or software modifications.
Posted 27 days ago
ApplyRelated Articles
Posted 8 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 8 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 8 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 8 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.