- Oversee complex customer sites using advanced material handling systems.
- Standardize preventative, predictive, and corrective maintenance programs across sites.
- Serve as the senior escalation point for client partners and conduct performance reviews.
- Ensure compliance with service level agreements and key performance indicators.
- Manage the Resident Maintenance P&L, resource allocation, contract optimization, and spare parts procurement.
- Partner with Sales to develop staffing, skills, RACI, job descriptions, and operational requirements for new site deployments.
- Enforce safety practices and compliance with OSHA, local regulations, and internal operating procedures.
- Use CMMS data and analytics to identify inefficiencies and optimize asset life and labor.
- Build, mentor, and develop engineering and technical teams.