Nymbus, Inc.

Nymbus, Inc. is a company that currently has a job opening for a Digital Support Specialist. Further details about the company's mission or services are not provided.

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🔥 Loan Product Support Analyst

Posted about 7 hours ago

💸 60000.0 - 75000.0 USD per year

🔍 Fintech

🔧 Requirements

Bachelor’s degree in Business Administration, Information Technology, or a related field, or equivalent work experience.
5+ years of experience in a Loan support role, preferably in the fintech industry.

💡 Responsibilities

Provide timely and effective technical support to customers via ticket or phone.
Address and resolve customer issues related to loan product functionality for consumer, commercial and residential real estate loans, which include, but are not limited to, personal loans, credit plans, LOC, HELOC, Mortgages, investor loans, and participation loans.
Diagnose and resolve issues by replicating problems, collecting logs, and utilizing debugging tools.
Collaborate with the product team to escalate and resolve critical issues.
Develop an in-depth understanding of our products and stay updated with new features, enhancements. Knowledge of amortization, escrow processing, non accruals, charge-offs, skip pays and reserve premium processing.
Create and maintain detailed documentation, including troubleshooting guides, FAQs, and knowledge base articles, to empower customers and internal teams.
Act as a customer advocate by providing feedback to product and engineering teams based on customer interactions and experiences.
Suggest product improvements and new features to enhance user satisfaction.
Continuously identify opportunities to improve support processes, tools, and workflows to increase efficiency and effectiveness.

Posted about 7 hours ago

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🔥 Quality Assurance Specialist

Posted 2 days ago

🧭 Full-Time

💸 50000.0 - 60000.0 USD per year

🔍 Financial Services, Fintech, Banking or Credit Unions

🔧 Requirements

3+ years of experience in quality assurance, auditing or a risk management role within financial services, fintech, banking or credit unions
Experience working across multiple teams
Strong analytical with proficiency in Microsoft Excel

💡 Responsibilities

Conduct quality assurance evaluations on transactions and interactions
Monitor and assess call center interactions, back-office processes, and lending services
Evaluate loan processing, booking, servicing, and other managed service operations
Ensure that quality standards align with the organization's expectations
Present quality evaluation results at both team and departmental levels
Deliver comprehensive assessments and reports to leadership
Maintain meticulous documentation of quality assurance reviews, findings, and corrective actions
Develop and refine quality assurance evaluations and reporting metrics
Collaborate cross-functionally to devise strategies
Partner with internal stakeholders to enhance policies and procedures
Perform additional duties as assigned by leadership

Posted 2 days ago

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🔥 Data Center Engineer

Posted 8 days ago

💸 85000.0 - 110000.0 USD per year

🔧 Requirements

3+ years of experience in data center operations, system administration, or related roles.
Strong understanding of server hardware, virtualization, and storage technologies.
Experience with Linux CLI and Windows server administration.
Knowledge of security hardening practices and compliance standards (e.g., NIST, CIS benchmarks, PCI DSS, ISO 27001).

💡 Responsibilities

Deploy and configure physical and virtual servers following standardized build processes.
Implement security hardening measures in accordance with industry best practices and company policies.
Continuously monitor data center infrastructure, servers, and network components using monitoring tools.
Manage and resolve support tickets related to hardware, operating systems, and network issues.
Schedule and apply security patches and updates to servers, network devices, and applications.

Posted 8 days ago

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🔥 Product Analyst Online Banking

Posted 14 days ago

📍 United States

🧭 Full-Time

💸 65000.0 - 75000.0 USD per year

🔍 Fintech

🔧 Requirements

Bachelor’s degree in Business Administration, Information Technology, or a related field, or equivalent work experience.
3+ years of experience in a product support role, preferably in the fintech industry, specializing in Online Banking.
Proficiency in troubleshooting software applications.
Familiarity with financial systems, payment gateways, and related technologies is a plus.
Excellent verbal and written communication skills. Ability to explain complex technical concepts to non-technical users clearly and concisely.
Strong analytical and problem-solving skills with the ability to think critically and creatively to resolve issues.
A customer-centric mindset with a passion for delivering exceptional service and support.
Ability to work effectively in a collaborative team environment and build positive relationships with colleagues and customers.

💡 Responsibilities

Provide timely and effective technical support to customers via ticket or phone. Address and resolve customer issues related to product functionality, performance, and usability for Online Banking, Bill Pay, Remote Deposit, Positive Pay and Onboarding.
Diagnose and resolve issues by replicating problems, collecting logs, and utilizing debugging tools. Collaborate with engineering teams to escalate and resolve critical issues.
Develop an in-depth understanding of our products and stay updated with new features, enhancements.
Create and maintain detailed documentation, including troubleshooting guides, FAQs, and knowledge base articles, to empower customers and internal teams.
Act as a customer advocate by providing feedback to product and engineering teams based on customer interactions and experiences. Suggest product improvements and new features to enhance user satisfaction.
Continuously identify opportunities to improve support processes, tools, and workflows to increase efficiency and effectiveness.

SQLProduct AnalyticsCommunication SkillsAnalytical SkillsProblem SolvingRESTful APIsDocumentationExcellent communication skillsTroubleshootingJSONData visualizationTechnical supportData analyticsCustomer support

Posted 14 days ago

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🔥 Digital Operations Specialist

Posted 22 days ago

📍 United States

🧭 Full-Time

💸 50000.0 - 60000.0 USD per year

🔍 Fintech

🔧 Requirements

4+ years of industry related experience
Fintech Industry experience preferred
General Ledger Reconciliation experience
Flexi General Ledger software experience preferred
General Ledger mapping experience preferred
Strong understanding of NACHA rules and regulations
Knowledge of customer service techniques and standards
Proven development and motivational skills
Strong familiarity with operations support management hardware/software
Working knowledge of MS Office (Word, Excel, PowerPoint, Access), Internet Explorer, and Outlook
Strong verbal and written communication skills
Effective public presentation skills
Diligent Time Management and analytical skills
Process and detail oriented
Deadline oriented and prioritization awareness

💡 Responsibilities

Process and review mobile deposits, in-clearings, ACH transactions, wire transfers, and RDI transactions.
Ensure all files are balanced and exceptions are handled appropriately.
Timely process A2A transfers and ACH originations.
Conduct debit card reconciliations and promptly address any discrepancies or exceptions.
Generate reports as required, in accordance with each digital financial institution’s policy.
Ensure all deposit activities comply with banking regulations, including Reg E, Reg CC and all applicable NACHA guidelines.
Provide support and conduct research related to digital deposit services, including ACH, in-clearings, mobile deposits, and reconciliation.
Perform daily General Ledger reconciliations for all digital clients.
Facilitate money movement as needed.
Set up and maintain all new and existing General Ledgers in GL software.
Perform daily audits and active monitoring of dual control.
Collaborate with stakeholders from various departments, such as product, Fraud, and Compliance, to enhance operational efficiencies.
Accurately process and record loans within the Core system.
Manage loan maintenance and servicing within the Core system.
Handle all tickets in accordance with the Rules of Engagement for all Digital Operations tickets.
Provide back up to all other Deposit Operations Specialists.
Execute all job-related duties and participate in various team projects as assigned by the Deposit Operations Manager.

SQLMicrosoft AccessAPI testingMicrosoft ExcelCustomer serviceRESTful APIsAccountingComplianceMicrosoft Office SuiteMS OfficeReportingClient relationship managementBudgetingData entrySales experienceDigital MarketingProcess improvementFinancial analysisData modelingBookkeeping

Posted 22 days ago

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🔥 Technical Account Manager

Posted 26 days ago

📍 United States

🧭 Full-Time

💸 115000.0 - 130000.0 USD per year

🔍 Fintech

🔧 Requirements

5+ years of experience in a Technical Account Manager, Technical Support Engineer, or Solutions Consultant role, ideally within fintech or SaaS.
Strong technical acumen with experience in API integrations, system configurations, and troubleshooting.
Ability to diagnose and resolve complex technical issues.
Exceptional client relationship management skills with a proactive and consultative approach.
Experience in core banking, digital banking, or fintech solutions is highly preferred.
Strong collaboration skills, working across support, engineering, product, and sales teams.
Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
Ability to thrive in a fast-paced, high-growth environment.

💡 Responsibilities

Serve as the dedicated technical advisor for assigned enterprise and high-value clients.
Develop a deep understanding of clients’ business objectives, system configuration, and integration needs.
Conduct regular technical business reviews to optimize usage, assess client health, and identify areas for improvement.
Provide strategic guidance on product implementation, best practices, and support.
Assist clients in diagnosing and resolving complex technical issues.
Work closely with Product Support, Engineering, and Development teams to resolve escalations efficiently.
Guide clients through API integrations, data migrations, and system configurations.
Monitor system performance and proactively address potential issues before they impact operations.
Manage critical escalations to ensure timely resolution of high-impact technical problems.
Deliver tailored training sessions on product features, capabilities, and best practices.
Guide clients through new feature rollouts, ensuring proper adoption and utilization.
Provide clients with technical documentation, FAQs, and knowledge base articles to support self-service learning.
Act as the voice of the client, advocating for product improvements and influencing the roadmap.
Collaborate with Sales and Client Success teams to support renewals, expansions, and upsell opportunities.
Work alongside Product Managers to relay client feedback and drive feature enhancements.
Partner with Professional Services to ensure smooth onboarding and implementation projects.
Track key account health metrics, identifying risks and opportunities for intervention.
Develop and refine playbooks for handling common technical challenges and customer workflows.
Stay up to date with Fintech industry trends, regulatory requirements, and evolving best practices

SQLAPI testingREST APITroubleshootingJSONClient relationship managementTechnical supportSaaS

Posted 26 days ago

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🔥 Implementation Consultant - Core Banking - Deposits

Posted 4 months ago

📍 United States

🧭 Full-Time

💸 70000.0 - 80000.0 USD per year

🔍 Fintech

🔧 Requirements

2+ years of supervisory or leadership experience required.
Knowledge of customer service techniques and standards.
Proven ability to manage efficiency gains as a leader.
Several years of banking experience preferred specializing in Deposits, Loans, GL or Back Office Operations.
Working knowledge of Google Suite (Chat, Gmail, Docs, Sheets, etc.).
Working knowledge of project management tools such as Smartsheet.
Strong verbal and written communication skills.
Effective public presentation skills.
Diligent Time Management and analytical skills.
Process and detail oriented.

💡 Responsibilities

Configure and implement Core Processing functionality.
Document client and internal discussions and decisions.
Provide consultation to the client during the conversion and implementation process.
Support ongoing client operational issues by diagnosing improvement opportunities.
Communicate progress and any potential problems to management.
Test new features of the Core product suite.
Analyze incidents during implementation and develop efficiency tools.

Training

Posted 4 months ago

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🔥 Lead Python Developer

Posted 6 months ago

📍 United States

🧭 Full-Time

💸 135000 - 150000 USD per year

🔍 Fintech

🔧 Requirements

Minimum 5 years in Python & Javascript development, with proven understanding of web technologies.
2-4 years of experience in database management and architecture, with knowledge of database design and query languages.
Familiarity with SCM tools like Git, SVN, or Mercurial, particularly for managing database schema versions.
Experience with CI/CD principles and tools for database deployments.
Strong communication skills in English and a positive attitude are essential.

💡 Responsibilities

Expertise in Python/Javascript for learning, maintaining, and modernizing existing system components.
Collaborate with distributed teams to deliver configurable and scalable solutions for bank and credit union clients.
Strong understanding of database schemas for data layer consistency across environments.
Proficient in writing and optimizing SQL queries and scripts.

PythonSQLAgileGitHTMLJavascriptJenkinsProduct DevelopmentCommunication SkillsCollaborationCI/CD

Posted 6 months ago

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