- Monitor and analyze transactions and account activities to identify suspicious activity and potential fraud.
- Utilize various fraud detection tools to identify and prevent fraud proactively.
- Accurately document fraud attempts, trends and loss events.
- Speak to account holders, victims and fraudsters where appropriate to gather further information.
- Review and process customer claims of unauthorized activity (Debit card, Credit card, ACH, P2P, Bill Payments).
- Analyze dispute cases and merchant documentation to determine chargeback eligibility.
- Keep management up to date on fraud-related incidents and emerging trends.
- Ensure that all alerts and cases are handled in an efficient and timely manner.
- Provide cross-functional support to internal operational and support teams.
Microsoft Office