- Assist with CCaaS platform administration, including user provisioning, security, and routing configuration.
- Support IVR script development, call flow documentation, and routing logic maintenance.
- Configure and maintain conversational AI virtual agents, intents, and agent assist knowledge cards.
- Build, test, and maintain electronic signature forms and client-facing web forms.
- Create and update knowledge articles, procedures, and troubleshooting guides for agents.
- Support new client implementations by configuring environments, forms, and documentation.
- Build and maintain operational dashboards and interaction analytics reports.
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