Manage the day-to-day relationship with a portfolio of key UK partners, focusing on quality, certification compliance, growth and customer satisfaction.
Run the regular operating rhythm with partners including touchpoints, check-ins, and reviews.
Maintain the Partner Scorecard, tracking certification compliance, implementation delivery, customer CSAT/NPS, and partner health indicators.
Identify at-risk partners and develop intervention and escalation plans with the UK Partner Director.
Support the onboarding of new UK partners and help develop mutual success plans.
Collaborate with internal teams to ensure seamless hand-offs, aligned client outcomes, and improved partner enablement resources.
Identify and nurture advocacy partners for case studies, speaking opportunities, and co-marketing.
Provide regular reporting on partner delivery performance, risks, and opportunities.
Stakeholder managementCustomer SuccessAsana+1 more
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About Actionstep
Actionstep builds the most powerful and customizable legal practice management software, transforming how midsize law firms operate. You'll join a company that pioneers cloud-based solutions, integrating everything from matter management and client intake to billing, legal accounting, and workflow automation. Our platform helps firms worldwide streamline operations, delight clients, and drive profitability. We currently serve nearly 40,000 users globally, equipping them with the strategic control needed for sustained growth. Actionstep helps law firms unify matter management, time tracking, and billing, with intuitive, adaptable practice management and legal accounting.
How We Work
At Actionstep, you'll be part of a collaborative and innovative global team working across New Zealand, Australia, the UK, and the USA. We value open communication, teamwork, and mutual respect, fostering a supportive community that genuinely values your contributions. Our culture encourages you to think outside the box and bring new ideas to the table, driven by a passion for delivering the best in law firm business management software. We operate with a living, breathing culture of transparency, hard work, and positive energy. You will have flexibility and autonomy in your work.
Engineering at Actionstep
Actionstep is at the forefront of cloud-based legal tech, continuously innovating and expanding its offerings. We've recently expanded our product and development teams by 12% in 2024. You will contribute to a platform that uses advanced technologies like Cloudflare CDN, IPv6, and Amazon Virginia Region for hosting, ensuring robust and scalable solutions. Our platform integrates with various external systems including Microsoft Office, Gmail, Google Drive, and QuickBooks. We are actively embedding AI into core workflows, including automated time capture and predictive reporting, to eliminate bottlenecks and enhance efficiency for law firms. We also ensure our platform is stable and secure through the use of AWS and Amazon Aurora Serverless v2. Our product team delivered 276 development releases in 2021, constantly improving usability and accounting features.
Why Join Us
Shape the future of legal tech by building innovative, cloud-based solutions that transform law firms globally.
Accelerate your career in a fast-growing company, expanding 10x in 3 years and 25% each quarter.
Contribute to a company that genuinely cares about its people, offering unlimited leave and flexible work arrangements.
Work with a highly focused, strategic, and entrepreneurial team dedicated to solving complex problems for legal professionals.
Make a tangible impact on the success of midsize law firms by providing them with powerful and adaptable tools.
Benefits & Perks
Flexible working arrangements.
Unlimited leave.
Competitive salary.
Pension contributions.
Private medical, dental, and life insurance.
Socials, lunches, and team-building events.
Outstanding office in Kings Cross with free barista-made espresso drinks and free beer on tap.