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Product Owner
Posted 21 days agoViewed
💎 Seniority level: Senior, 5 years
💸 Salary: 320.0 EUR per day
🔍 Industry: Customer Support
🏢 Company: Adepto Technical Recruitment👥 11-50Staffing AgencyConsultingRecruiting
🗣️ Languages: English
⏳ Experience: 5 years
Requirements:
- Experience in managing CX automation platforms, preferably ZingTree.
- Knowledge or certification in Jira is a strong plus.
- Familiarity with remote guidance tools, especially HelpLightning, is a plus.
- Experience in working within an Agile environment, particularly using Kanban methodology.
- Strong project management skills, capable of managing tasks and timelines efficiently.
- Experience coordinating and testing the rollout of localized websites and digital features is required.
- At least 5 years of experience in a similar role.
- Strong desire to learn and master new tools and technologies quickly.
- Sharp focus on detail to ensure accuracy and quality in work.
- Ability to approach challenges with creativity and a solution-oriented mindset.
- Highly organized and efficient with time, able to manage multiple tasks and prioritize effectively.
- Ability to work well within a team and share responsibilities effectively.
- Strong communication skills in English, both written and verbal, as this is an international team.
Responsibilities:
- Support the day-to-day operations of ZingTree, ensuring smooth platform functionality and solving technical issues.
- Collaborate with stakeholders to add new features and improvements to the ZingTree CX automation platform.
- Work closely with the Analytics team to enhance data gathering between ZingTree and Google Analytics 4 (GA4).
- Collaborate with the Testers team to support test creation and improve the user experience (UX) of the ZingTree platform.
- Regularly check websites to ensure domain functionality and correct display of the ZingTree tool across different geographical locations.
- Identify opportunities to streamline processes and optimize platform efficiency.
- Support the creation and management of user accounts within HelpLightning.
- Participate in ongoing improvements to the HelpLightning tool, working closely with the Technical Support and IT teams.
- Act as the point of contact with HelpLightning providers, ensuring smooth communication and issue resolution.
- Promote the Remote Guidance tool across different teams within the company to drive adoption and integration into workflows.
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