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Client Success Manager

Posted 10 days agoViewed

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💎 Seniority level: Extensive experience

📍 Location: Florida, United States

🔍 Industry: Smart Mobility

🏢 Company: Verra Mobility👥 1001-5000💰 $1,000,000,000 Post-IPO Debt almost 4 years agoAutomotiveGovTechGovernmentFleet ManagementTransportationSmart CitiesPublic Safety

⏳ Experience: Extensive experience

🪄 Skills: Project ManagementSQLBusiness AnalysisBusiness IntelligenceData AnalysisOperations ManagementAdministrative ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeProblem-solving skillsAccount ManagementNegotiation skillsReportingClient relationship managementCross-functional collaborationRelationship managementRisk ManagementData visualizationStakeholder managementProcess improvementCRMCustomer supportCustomer SuccessBudget management

Requirements:
  • Bachelor’s degree in business administration, Management, or a related field; Master’s degree or MBA preferred.
  • Extensive experience in program management, executive administration, or a similar role, with a proven track record of success.
  • Strong background in enhancing customer experience and driving operational improvements.
  • Exceptional organizational, communication, and problem-solving skills.
  • Working knowledge of Microsoft Office (Excel, Word, PowerBI)
Responsibilities:
  • Develop and implement efficient administrative systems and processes to streamline day-to-day operations.
  • Ensure accurate and timely documentation of all administrative activities and maintain comprehensive records.
  • Design and execute comprehensive strategies aimed at enhancing the overall customer experience and satisfaction.
  • Serve as the Primary Point of Contact for customers during the Operations and Maintenance phase of contracts.
  • Oversee and optimize daily operational processes to ensure alignment with organizational goals and objectives.
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