Remoote.app

Work from anywhere. Start here.

Free resume builderCompaniesLog in
Apply

Client Success Manager

Posted about 2 months agoViewed

View full description

💎 Seniority level: Manager

📍 Location: US

💸 Salary: 90000.0 - 120000.0 USD per year

🔍 Industry: Renewable energy, utilities, grid services, cleantech / climate tech

🏢 Company: EnergyHub

🪄 Skills: Project ManagementData AnalysisClient relationship management

Requirements:
  • Experience working in or with renewable energy, utilities, grid services or adjacent industries.
  • Proactive communication skills to describe complex topics succinctly.
  • Ability to build trust and maintain client relationships with a track record of success.
  • Project management skills with multitasking and deadline-oriented capabilities.
  • Analytical mindset and comfort with numbers and spreadsheets.
  • Experience in cross-functional team environments.
Responsibilities:
  • Be a Client Success advocate and project manager for program launches with clients and internal teams.
  • Serve as a trusted advisor to help clients achieve their goals and manage expectations.
  • Communicate effectively with stakeholders, facilitating meetings and presenting key results.
  • Develop product and service expertise to guide clients and support program success.
Apply

Related Jobs

Apply
🔥 Client Success Manager
Posted 10 days ago

📍 Florida, United States

🔍 Smart Mobility

🏢 Company: Verra Mobility👥 1001-5000💰 $1,000,000,000 Post-IPO Debt almost 4 years agoAutomotiveGovTechGovernmentFleet ManagementTransportationSmart CitiesPublic Safety

  • Bachelor’s degree in business administration, Management, or a related field; Master’s degree or MBA preferred.
  • Extensive experience in program management, executive administration, or a similar role, with a proven track record of success.
  • Strong background in enhancing customer experience and driving operational improvements.
  • Exceptional organizational, communication, and problem-solving skills.
  • Working knowledge of Microsoft Office (Excel, Word, PowerBI)
  • Develop and implement efficient administrative systems and processes to streamline day-to-day operations.
  • Ensure accurate and timely documentation of all administrative activities and maintain comprehensive records.
  • Design and execute comprehensive strategies aimed at enhancing the overall customer experience and satisfaction.
  • Serve as the Primary Point of Contact for customers during the Operations and Maintenance phase of contracts.
  • Oversee and optimize daily operational processes to ensure alignment with organizational goals and objectives.

Project ManagementSQLBusiness AnalysisBusiness IntelligenceData AnalysisOperations ManagementAdministrative ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeProblem-solving skillsAccount ManagementNegotiation skillsReportingClient relationship managementCross-functional collaborationRelationship managementRisk ManagementData visualizationStakeholder managementProcess improvementCRMCustomer supportCustomer SuccessBudget management

Posted 10 days ago
Apply
Apply
🔥 Client Success Manager (A.I Team)
Posted 27 days ago

📍 North America, South America

🧭 Full-Time

💸 30000.0 - 42000.0 USD per year

🔍 AI Education

🏢 Company: Assistant Launch👥 11-50Virtual AssistantStaffing AgencyVirtual Workforce

  • 5+ years experience in client success or education
  • Experience with online learning platforms
  • Strong understanding of AI technologies
  • Experience with data analysis and learning metrics
  • Drive student success with AI implementation
  • Guide students through learning platforms
  • Create and facilitate study groups
  • Monitor student engagement and completion rates
  • Optimize the learning experience based on feedback

Artificial IntelligenceData AnalysisClient relationship managementTechnical supportCustomer Success

Posted 27 days ago
Apply
Apply
🔥 Client Success Manager (East Coast)
Posted about 1 month ago

📍 United States

🧭 Full-Time

🔍 PropTech

🏢 Company: ButterflyMX👥 251-500💰 $50,000,000 Series D over 3 years agoSmart HomeSecurityReal EstateSoftware

  • 3+ years in Customer Success or related field.
  • Exceptional communication and interpersonal skills.
  • Analytical capabilities to understand client needs.
  • Bachelor's degree required.
  • Own the client relationship lifecycle from onboarding to support.
  • Articulate value proposition of products to clients.
  • Resolve customer inquiries across multiple channels.
  • Update property management contacts in systems.
  • Identify account risks and develop mitigation plans.
  • Collaborate cross-functionally to support new product launches.

Data AnalysisSalesforceCommunication SkillsAnalytical SkillsCollaborationProblem SolvingClient relationship managementTechnical supportCRMCustomer Success

Posted about 1 month ago
Apply
Apply
🔥 Senior Client Success Manager
Posted about 2 months ago

📍 CA, US

🧭 Full-Time

💸 110000.0 - 125000.0 USD per year

🔍 Renewable energy, utilities, grid services

🏢 Company: EnergyHub

  • A BS or BA degree.
  • 5-7 years of professional experience in consulting, technology services or client success.
  • Experience working in or with renewable energy, utilities, and grid services.
  • Familiarity with the California utilities sector, particularly CAISO demand response programs.
  • Experience with energy efficiency/demand-side management program marketing.
  • Excellent communication skills for complex and technical topics.
  • Project management experience and ability to multitask.
  • Handle daily operations of demand response participation in CPUC/CAISO DR programs including revenue modeling, enrollment, market bidding, and post-event reporting.
  • Manage grant funding and ensure compliance with funding requirements.
  • Oversee subcontractors and support California market development through participation in relevant working groups.
  • Act as a trusted advisor, manage client expectations, and creatively solve problems.
  • Analyze results and communicate effectively with diverse stakeholders.

Project ManagementData AnalysisClient relationship managementCross-functional collaborationStakeholder managementBudget management

Posted about 2 months ago
Apply
Apply
🔥 Associate Client Success Manager
Posted about 2 months ago

📍 U.S.

🧭 Full-Time

🔍 Food technology

  • Passionate about sustainability and relationship development.
  • Detail-oriented and eager to learn.
  • Comfortable communicating with various stakeholders.
  • Willingness to learn new software systems and work with data.
  • Previous experience in account management or client success is a plus.
  • Assist in managing client relationships and support implementing and launching new programs.
  • Help coordinate client communications, gather and organize feedback.
  • Ensure smooth program operations alongside experienced CSMs.
  • Support ReusePass programs across campuses and assist in training sessions.

Data AnalysisProject CoordinationCommunication SkillsProblem SolvingAttention to detailTrainingClient relationship management

Posted about 2 months ago
Apply
Apply
🔥 Associate Client Success Manager - Platform-on-Platform
Posted about 2 months ago

📍 USA

🧭 Full-Time

💸 110000.0 - 175000.0 USD per year

🔍 Financial Technology

🏢 Company: Affirm👥 1001-5000💰 Post-IPO Equity about 4 years ago🫂 Last layoff about 2 years agoLendingFinancial ServicesPaymentsFinTech

  • Bachelor's degree.
  • 4-6 years of account management experience, ideally in financial technology.
  • Proven track record of managing diverse portfolios.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with the ability to build rapport.
  • Self-motivated and proactive, able to work independently or in a team.
  • Comfortable managing multiple priorities in fast-paced environments.
  • Proficient in CRM software (e.g., Salesforce) and Microsoft Office suite.
  • Knowledge of marketing technologies and e-commerce preferred.
  • Previous one-to-many platform management experience is a plus.
  • Deliver a proactive client management strategy to encourage growth & retention with platform partners.
  • Help launch, scale, and grow signed partners through active partner management.
  • Identify upsell and cross-sell opportunities to enhance platform partnerships.
  • Conduct regular performance reviews and gather client feedback.
  • Ensure alignment between client goals and internal priorities.
  • Translate complex concepts into concise narratives for technical and non-technical audiences.
  • Partner with internal teams to create SOPs for platform management.
  • Stay updated on industry trends to anticipate client needs.
  • Engage cross-functional teams to grow Affirm’s platform footprint.
  • Demonstrate resourcefulness in changing environments.
  • Maintain thorough knowledge of company products and services.

Project ManagementSalesforceAccount ManagementClient relationship managementCross-functional collaborationCRM

Posted about 2 months ago
Apply
Apply
🔥 Client Success Manager - Ticketing Marketplaces
Posted 3 months ago

📍 USA

🧭 Full-Time

💸 110000.0 - 175000.0 USD per year

🔍 Travel and Ticket Marketplaces

🏢 Company: Affirm👥 1001-5000💰 Post-IPO Equity about 4 years ago🫂 Last layoff about 2 years agoLendingFinancial ServicesPaymentsFinTech

  • Bachelor’s degree with at least 5-7 years of enterprise customer-facing experience.
  • Experience in online ticket marketplaces and/or online travel industry preferred.
  • Knowledge of e-commerce preferred.
  • Excellent relationship management skills, with the ability to influence outcomes.
  • Excellent presentation and data organization skills, with proficiency in Google Workspace.
  • Experience in managing cross-functional projects with high attention to detail.
  • Strong written and verbal communication skills.
  • Excellent problem-solving and analytical abilities.
  • Previous new business sales experience is a plus.
  • Lead and co-manage a portfolio of key accounts to develop long-term business relationships.
  • Implement a proactive client management strategy to encourage retention and growth with our merchant partners.
  • Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment.
  • Promote marketing best practices and optimization strategies with our merchant partners.
  • Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy.
  • Collaborate cross-functionally across various teams to improve the Affirm offering for our merchants.

Project ManagementData AnalysisAnalytical SkillsPresentation skillsClient relationship managementCross-functional collaborationCustomer Success

Posted 3 months ago
Apply
Apply
🔥 Client Success Manager - East
Posted 3 months ago

📍 Eastern time zone

🧭 Full-Time

💸 133875.0 - 175000.0 USD per year

🔍 Mental health benefits

  • 5+ years’ experience managing relationships or selling to HR leaders or clients within the B2B tech, learning & development, or employer benefits space.
  • Proven track record of success with strategic accounts.
  • Ability to leverage data and storytelling for actionable recommendations.
  • Engaging presentation skills with a desire for high visibility projects.
  • Problem-solving skills with attention to detail.
  • Flexibility and agility to work cross-functionally in a fast-paced environment.
  • Empathy for clients and co-workers.
  • Passion for the mission and understanding of the healthcare/benefits space.
  • Intellectually curious and a fast learner.
  • Ability to influence functional projects and advise leadership.
  • Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for high-priority customers.
  • Build and manage relationships with global stakeholders including Benefit Managers and HR Executives.
  • Partner with clients to define and execute a custom program strategy for Modern Health.
  • Convert clients into Modern Health champions and leverage their success for references and case studies.
  • Use data and insights to guide decision-making and make recommendations for the partnership.
  • Analyze account data to understand client health and identify opportunities or risks.
  • Drive success in metrics like improved wellness outcomes and product expansion.
  • Collaborate with Product, Operations, Sales, and Clinical Care teams to advocate for clients.

Project ManagementData AnalysisSalesforceAccount ManagementClient relationship managementCross-functional collaboration

Posted 3 months ago
Apply
Apply
🔥 Client Success Manager, (MST/PST Time Zone)
Posted 4 months ago

📍 United States

🔍 Advertising technology

  • Exceptional communication skills.
  • Strong technical skills.
  • Ability to thrive in a fast-paced job.
  • Ability to work independently.
  • Experience in client support is advantageous.
  • Work closely with a select division of self-serve customers.
  • Provide first contact support to resolve client requests and critical incidents.
  • Become an expert in the StackAdapt advertising platform.
  • Address technical how-to questions via phone, chat, and email.
  • Deliver client support by analyzing data and providing insights.
  • Develop and review knowledge base articles.
  • Seek opportunities to improve operational processes.
  • Ensure quality resolution of incidents and service requests in adherence to service level agreements.

LeadershipData AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 4 months ago
Apply
Apply
🔥 Client Success Manager
Posted 5 months ago

📍 U.S.

🧭 Full-Time

🔍 Marketing and Technology

🏢 Company: Drips👥 11-50💰 $564,847 Seed over 4 years agoMedicalMedical DeviceHealth Care

  • At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager.
  • Adept with Microsoft Office suite and fast learner of Salesforce and Tableau.
  • Ability to translate complex ideas into actionable business insights.
  • Strong organizational and attention to detail skills.
  • Exceptional verbal and written communication skills, capable of building relationships at all levels.
  • Become an expert in Drips campaign strategy and best practices.
  • Guide clients in setting realistic goals and success measures for campaigns.
  • Deliver performance reporting and insights, partnering with Client Success Associate.
  • Own day-to-day client communication and build relationships with stakeholders.
  • Lead client performance calls and be the advocate for clients' needs.
  • Manage current-month revenue forecasting and review Client Health scoring.

LeadershipProject ManagementSalesforceCross-functional Team LeadershipTableauCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelClient relationship management

Posted 5 months ago
Apply