ApplyClient Success Manager, (MST/PST Time Zone)
Posted 4 months agoViewed
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💎 Seniority level: Manager
📍 Location: United States
🔍 Industry: Advertising technology
🗣️ Languages: English
🪄 Skills: LeadershipData AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking
Requirements:
- Exceptional communication skills.
- Strong technical skills.
- Ability to thrive in a fast-paced job.
- Ability to work independently.
- Experience in client support is advantageous.
Responsibilities:
- Work closely with a select division of self-serve customers.
- Provide first contact support to resolve client requests and critical incidents.
- Become an expert in the StackAdapt advertising platform.
- Address technical how-to questions via phone, chat, and email.
- Deliver client support by analyzing data and providing insights.
- Develop and review knowledge base articles.
- Seek opportunities to improve operational processes.
- Ensure quality resolution of incidents and service requests in adherence to service level agreements.
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