Client Success Manager - East

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Requirements:

• 5+ years’ experience managing relationships or selling to HR leaders or clients within the B2B tech, learning & development, or employer benefits space.
• Proven track record of success with strategic accounts.
• Ability to leverage data and storytelling for actionable recommendations.
• Engaging presentation skills with a desire for high visibility projects.
• Problem-solving skills with attention to detail.
• Flexibility and agility to work cross-functionally in a fast-paced environment.
• Empathy for clients and co-workers.
• Passion for the mission and understanding of the healthcare/benefits space.
• Intellectually curious and a fast learner.
• Ability to influence functional projects and advise leadership.

Responsibilities:

• Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for high-priority customers.
• Build and manage relationships with global stakeholders including Benefit Managers and HR Executives.
• Partner with clients to define and execute a custom program strategy for Modern Health.
• Convert clients into Modern Health champions and leverage their success for references and case studies.
• Use data and insights to guide decision-making and make recommendations for the partnership.
• Analyze account data to understand client health and identify opportunities or risks.
• Drive success in metrics like improved wellness outcomes and product expansion.
• Collaborate with Product, Operations, Sales, and Clinical Care teams to advocate for clients.