Client Success Manager

Posted 2024-10-23

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💎 Seniority level: Manager, At least 4 years

📍 Location: U.S.

🔍 Industry: Marketing and Technology

🏢 Company: Drips

🗣️ Languages: English

⏳ Experience: At least 4 years

🪄 Skills: LeadershipProject ManagementSalesforceCross-functional Team LeadershipTableauCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Requirements:

At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager.
Adept with Microsoft Office suite and fast learner of Salesforce and Tableau.
Ability to translate complex ideas into actionable business insights.
Strong organizational and attention to detail skills.
Exceptional verbal and written communication skills, capable of building relationships at all levels.

Responsibilities:

Become an expert in Drips campaign strategy and best practices.
Guide clients in setting realistic goals and success measures for campaigns.
Deliver performance reporting and insights, partnering with Client Success Associate.
Own day-to-day client communication and build relationships with stakeholders.
Lead client performance calls and be the advocate for clients' needs.
Manage current-month revenue forecasting and review Client Health scoring.

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Client Success Manager

Requirements:

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