Client Success Manager - Ticketing Marketplaces

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Requirements:

• Bachelor’s degree with at least 5-7 years of enterprise customer-facing experience.
• Experience in online ticket marketplaces and/or online travel industry preferred.
• Knowledge of e-commerce preferred.
• Excellent relationship management skills, with the ability to influence outcomes.
• Excellent presentation and data organization skills, with proficiency in Google Workspace.
• Experience in managing cross-functional projects with high attention to detail.
• Strong written and verbal communication skills.
• Excellent problem-solving and analytical abilities.
• Previous new business sales experience is a plus.

Responsibilities:

• Lead and co-manage a portfolio of key accounts to develop long-term business relationships.
• Implement a proactive client management strategy to encourage retention and growth with our merchant partners.
• Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment.
• Promote marketing best practices and optimization strategies with our merchant partners.
• Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy.
• Collaborate cross-functionally across various teams to improve the Affirm offering for our merchants.