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Client Success Manager

Posted 4 months agoViewed

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💎 Seniority level: Manager, 2+ years

📍 Location: United States

🔍 Industry: Health Tech, SaaS

🏢 Company: Jaan Health, Inc.

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Project ManagementCommunication SkillsAnalytical SkillsMS OfficeAccount ManagementCustomer Success

Requirements:
  • Legal authorization to work in the United States.
  • Stable internet connection.
  • Customer facing and growth-oriented.
  • Proficiency with Google Suite, MS Office, and Asana.
  • 2+ years experience in Customer Success, Account Management, or a commercial role.
  • Excellent project management skills.
  • Exceptional written and verbal communication skills.
  • Tech-savvy with strong analytical skills.
  • Strong presentation skills.
Responsibilities:
  • Responsible for ensuring clients are successful in leveraging the Phamily platform.
  • Serve as the primary operational point of contact for clients.
  • Create and deliver strategies to strengthen the impact of the Phamily solution.
  • Provide expert guidance to clients for informed decision-making.
  • Proactively monitor and engage users at each account.
  • Coordinate cross-functionally as the voice of the customer.
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