Wellthy

👥 251-500💰 $25,500,000 about 2 years agoMedical Wellness Health Care💼 Private Company

Wellthy is a company focused on providing care coordination services, seeking to improve the health and well-being of individuals through effective communication and support.

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Jobs at this company:

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🔥 Sr. Client Success Manager

Posted 1 day ago

📍 United States

🧭 Full-Time

💸 99000.0 - 121000.0 USD per year

🔍 Healthcare Management

🔧 Requirements

5+ years of experience in account management, client success, implementation or healthcare management.
Able to build relationships at all levels as a trusted & respected thought-partner
You have experience using SaaS-based solutions and platforms.

💡 Responsibilities

Manage a portfolio of client accounts, devising both strategic and tactical plans to drive optimal satisfaction, retention, and growth.
Act as a client/partner advocate within Wellthy, ensuring client feedback is communicated and addressed appropriately.
Develop and implement creative retention strategies to minimize client churn.

LeadershipProject CoordinationCommunication SkillsAgile methodologiesMentoringNegotiationExcellent communication skillsRelationship buildingProblem-solving skillsAccount ManagementReportingClient relationship managementCross-functional collaborationSales experienceData visualizationTeam managementStakeholder managementStrategic thinkingData analyticsCustomer SuccessSaaS

Posted 1 day ago

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🔥 Care Coordinator

Posted 13 days ago

📍 United States

💸 24.0 - 27.0 USD per hour

🔍 Healthcare

🔧 Requirements

Bachelor’s degree required Social work, Public Health, Healthcare Administration or similar. Advanced degrees are a plus.
4-6+ years of healthcare experience, specifically case management, crisis intervention (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management).
Knowledge of and ability to navigate the healthcare sector and communicate in a way that is empathetic, easy to understand and thorough.
Experience developing and facilitating care plans.
Ability to take constructive feedback and become innovative in the care plan approach that uniquely supports the member.
Adaptable and able to work efficiently while managing up to 40 care projects with care and compassion.

💡 Responsibilities

Take ownership of the member-facing relationship, ensuring high-quality, timely, and thorough execution of priorities while maintaining a consistent focus on the family’s needs and goals.
Proactively identify opportunities for process improvements that enhance care delivery, efficiency, and member outcomes.
Lead by example in prioritizing and completing tasks with precision, balancing quick wins with long-term solutions for families.
Address complex caregiving needs with urgency, prioritizing tasks, coordinating care, and developing tailored solutions to support families effectively.
Anticipate challenges, adapt strategies, and contribute to internal improvements by documenting and sharing caregiving resources to enhance team effectiveness.
Foster collaboration by supporting knowledge-sharing initiatives and working closely with Advisers to ensure seamless execution of member tasks.
Collaborate effectively with Care Advisers, leveraging their expertise to streamline solutions and deliver seamless service to families.
Act as a trusted partner and advocate for families, maintaining consistent communication and accountability throughout the caregiving journey.
Provide mentorship and guidance to team members by sharing insights and best practices to foster collective improvement.
Opportunity to represent Wellthy externally at events such as health fairs, webinars, or open enrollments, raising visibility for Wellthy’s mission and services.
Contribute to team culture and cross-functional initiatives by collaborating with other departments and participating in workflow enhancements.

Communication SkillsCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingAdaptabilityProblem-solving skillsTeamworkResearchTrainingActive listeningCross-functional collaborationData entryRelationship managementMentorshipCustomer support

Posted 13 days ago

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🔥 Care Adviser

Posted 17 days ago

📍 United States

🔍 Health Care, Caregiving

🔧 Requirements

Remote Work Experience
Associates Degree or Higher
3+ years work experience in Health Care, Caregiving field, as well as customer service or administrative experience.

💡 Responsibilities

Execute a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience.
Maintain a task load that aligns with employment status (FT/PT) while consistently meeting output and quality standards.
Leverage Wellthy’s Care Network and available tools to ensure timely and effective task completion.
Conduct thorough research to gather, analyze, and synthesize information that supports members’ caregiving needs.
Utilize creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans.
Partner closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress.
Proactively communicate updates, task progress, and any barriers to completion.
Ensure all assigned tasks meet Wellthy’s quality standards, including attention to detail, timeliness, and accuracy.
Support the development, maintenance, and improvement of internal resources, including guides and team tools, contributing to the depth of Wellthy’s knowledge base.
Engage in professional development opportunities to build expertise and prepare for potential specialization within key focus areas (e.g., medical, mental health, logistics).
Contribute to Wellthy’s broader team culture and goals by providing feedback on workflows, participating in team discussions, and supporting cross-functional initiatives.
Assist with non-client-specific work such as writing guides, advising on product and service improvements, or collaborating on marketing materials as needed.

Administrative ManagementCommunication SkillsCustomer serviceAttention to detailProblem-solving skillsResearchData entryComputer skills

Posted 17 days ago

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🔥 Care Specialist, Singapore

Posted about 2 months ago

📍 Singapore

🧭 Full-Time

🔍 Healthcare

🔧 Requirements

5+ years work experience in a healthcare role [Social Work, Patient Advocacy, etc…]
Strong fluency in English with Tamil and/or Mandarin as secondary requirements.
Demonstrated knowledge of, and ability to navigate, the healthcare sector, with prior experience working across global markets and diverse healthcare landscapes.
Experience developing and facilitating care plans
Experience creating high-touch customer journey experience
Remote work experience with proficiency with macOS systems, GSuite, Slack, and 1Password

💡 Responsibilities

Utilize your expertise, skills, and judgment to advise, research, coordinate, and effectively execute healthcare-related tasks for members and families across diverse global markets, with a particular focus on the Asia Pacific region.
Support the improvement and localization of Wellthy Guides and Community Resources to reflect regional nuances and cultural considerations
Collaborate on non-client-specific initiatives, including providing feedback and suggestions related to Wellthy’s global products, services, marketing, and guides.
Maintain a subset of care projects and tasks, supporting both on the front lines and guiding Wellthy members through their care experiences.

Fluency in English

Posted about 2 months ago

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🔥 Global Care Team

Posted 3 months ago

📍 France, Ireland, United Kingdom, Singapore, India

🔍 Healthcare

🔧 Requirements

Ability to work in a fast-paced environment
Flexibility and creativity
Comfortable with constant evolution
Background in healthcare, social work, or care management (preferred)
Experience navigating insurance, medical billing, or caregiving logistics (preferred)
Strong research and problem-solving skills (preferred)
Ability to manage multiple tasks efficiently (preferred)
Strong internet connection
Quiet space to take calls
Professional (distraction-free) environment
Private, with secure (not public) internet and phone access
Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
Required to work from a private, dedicated, distraction-free space

💡 Responsibilities

Guide families through the complexities of caregiving
Manage the logistics of care
Build strong relationships and prioritize unique care needs
Develop comprehensive care plans
Oversee ongoing needs
Coordinate medical appointments, research providers, track medications, manage medical bills, and assist with insurance and facility vetting.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationAdaptabilityTeamworkResearchFluency in EnglishActive listeningStrong communication skillsData entryRelationship managementComputer skillsCustomer support

Posted 3 months ago

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