Sr. Client Success Manager

Posted 1 day agoViewed

View full description

💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: 99000.0 - 121000.0 USD per year

🔍 Industry: Healthcare Management

🏢 Company: Wellthy👥 251-500💰 $25,500,000 about 2 years agoMedical Wellness Health Care

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject CoordinationCommunication SkillsAgile methodologiesMentoringNegotiationExcellent communication skillsRelationship buildingProblem-solving skillsAccount ManagementReportingClient relationship managementCross-functional collaborationSales experienceData visualizationTeam managementStakeholder managementStrategic thinkingData analyticsCustomer SuccessSaaS

Requirements:

5+ years of experience in account management, client success, implementation or healthcare management.
Able to build relationships at all levels as a trusted & respected thought-partner
You have experience using SaaS-based solutions and platforms.

Responsibilities:

Manage a portfolio of client accounts, devising both strategic and tactical plans to drive optimal satisfaction, retention, and growth.
Act as a client/partner advocate within Wellthy, ensuring client feedback is communicated and addressed appropriately.
Develop and implement creative retention strategies to minimize client churn.

Apply