- Design, build, and maintain a suite of Tableau dashboards/reports that provide real-time visibility into clinical operational efficiency and ops success metrics.
- Partner with the Director of Clinical Insights and clinical operational leaders to define, build, validate, and evolve KPIs.
- Respond to strategic analytical questions from clinical leadership regarding staffing models, resource capacity, and engagement channel effectiveness.
- Build and maintain automation required for Quality Standards in alignment with Customer Audit requirements.
- Write advanced SQL queries across complex, multi-source datasets and synthesize findings into clear, concise executive-ready narratives.
- Support the refinement and validation of predictive models used for member targeting and clinical program design.
- Collaborate with technical and clinical stakeholders to assess model effectiveness and recommend methodology improvements.
- Respond to strategic analytical questions from leadership regarding Performance Guarantee (PG) attainment.
- Deliver high-quality, self-service Tableau reporting that empowers clinical and operational leaders to monitor performance and act on insights without analytical dependency.
- Support clinical stratification methodology by analyzing member behavior data, claims history, and engagement patterns to identify and prioritize actionable populations.
- Partner cross-functionally with Product, Technology, and Clinical leaders to ensure data assets accurately reflect operational realities and support channel optimization goals.
- Monitor and report on Clinical Performance Guarantees (PGs), proactively surfacing trends, anomalies, and root causes to support remediation planning.
- Contribute to the documentation of data workflows, metric definitions, and analytical methodologies to support organizational knowledge transfer and audit readiness.
PythonSQLHadoop+3 more