Client Success Manager, New Markets

View full description

Requirements:

• 3+ years of experience in SaaS Customer Success or Account Management.
• Prior experience helping customers implement a SaaS product.
• Ability to manage multiple priorities with urgency.
• Strong critical thinking and problem-solving skills.
• Curiosity and a desire to understand.
• Ability to innovate and challenge the status quo.
• Mission-driven orientation.
• Superior written and verbal communication skills.
• Ability to work autonomously in a small, fast-paced organization.
• Bachelor’s degree or equivalent career experience.

Responsibilities:

• Build and grow relationships with key users and executives within SMB accounts.
• Partner with leaders to support enterprise account needs.
• Ensure clinics meet goals identified during the sales process.
• Collaborate within the New Markets team on research and special projects.
• Roll out new product offerings and drive revenue generation.
• Add value by collaborating with team members to improve processes.
• Communicate user experience opportunities to product teams.
• Manage implementation processes for new customers.