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Client Success Manager

Posted 1 day agoViewed

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💎 Seniority level: Manager, 2+ years

📍 Location: United States

💸 Salary: 72000.0 - 90000.0 USD per year

🔍 Industry: Health-tech

🏢 Company: Wellthy👥 251-500💰 $25,500,000 almost 2 years agoMedicalWellnessHealth Care

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Project ManagementSalesforceHR ManagementCommunication SkillsAccount ManagementClient relationship managementCRMCustomer Success

Requirements:
  • 2+ years experience working closely with external clients and/or vendor partners in a Client Success role, Client Implementation role or project management role.
  • Successfully managed multiple complex projects; excel at juggling various moving parts of simultaneous projects to deliver exceptional results.
  • Detail-oriented and clearly communicates needs internally and externally.
  • Enjoys building invaluable relationships with client partners and has a dedicated focus on providing excellent client support.
  • Comfortable hosting webinars and representing Wellthy externally to our clients' employees.
  • Comfortable working in an ever changing, dynamic environment.
Responsibilities:
  • Manage ongoing relationships with senior leaders at partner organizations, and build a foundation for expanded work together.
  • Support clients post implementation and support the long-term client strategy and partnership.
  • Plan, create, and execute marketing programs for informing employees about Wellthy
  • Establish shared metrics to evaluate success and get quick feedback.
  • Work with Wellthy’s leaders and cross-functional teams to optimize clients’ experiences.
  • Communicate with clients regularly to provide updates, execute client strategy, and gather feedback
  • Identify opportunities to upsell and cross-sell our products/services to clients
  • Renewal, expand, and renegotiate contract renewals
  • Develop and present annual and quarterly business reviews to share findings and develop client success strategies
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