Client Success Manager (East Coast)

Posted 12 days agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: United States, EST, NOT STATED

🔍 Industry: PropTech

🏢 Company: ButterflyMX👥 251-500💰 $50,000,000 Series D about 3 years agoSmart Home Security Real Estate Software

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisSalesforceCommunication SkillsAnalytical SkillsCollaborationProblem SolvingClient relationship managementTechnical supportCRMCustomer Success

Requirements:

3+ years in Customer Success or related field.
Exceptional communication and interpersonal skills.
Analytical capabilities to understand client needs.
Bachelor's degree required.

Responsibilities:

Own the client relationship lifecycle from onboarding to support.
Articulate value proposition of products to clients.
Resolve customer inquiries across multiple channels.
Update property management contacts in systems.
Identify account risks and develop mitigation plans.
Collaborate cross-functionally to support new product launches.

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