Senior Client Success Manager

Posted 29 days agoViewed

💎 Seniority level: Senior, 2+ years

📍 Location: United States

💸 Salary: 80000.0 - 90000.0 USD per year

🔍 Industry: Technology and services for local businesses

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Data AnalysisProblem-solving skillsClient relationship managementEditingLead Generation

2+ years experience with Marketing Pro Product.
Experience in building and maintaining email marketing, reputation, SMS, and direct mail campaigns.
Exceptional communication skills for understanding client needs and conveying information.
Client-centric approach with a passion for delivering exceptional experiences.
Proficiency in ServiceTitan Platforms for effective client onboarding.
Proactive engagement to keep clients informed and foster adoption.
Problem-solving skills to address client challenges.

Strategic onboarding and ongoing management and support of VIP clients using Scorpion’s Direct Marketing Services.
Designing and optimizing unique email, direct mail, and text campaigns to support VIP client marketing objectives.
Mastering ServiceTitan Marketing Pro software and building audiences within clients' ServiceTitan instances.
Editing, proofreading, and sometimes copywriting.
Collaborating with clients to develop campaigns aligned with onboarding strategy.
Tracking essential metrics and improving campaign results.
Reporting to the managerial team about campaign performance.
Identifying areas for improvement and providing feedback to leadership.
Enhancing client experience through innovation and proactive measures.