- Lead and evolve the Field Services organization, including internal teams and third-party vendors, to deliver consistent, high-quality service across the U.S. and Canada.
- Oversee Command Center operations to ensure real-time monitoring, incident response, problem management, and service continuity.
- Direct Fleet Management strategy, optimizing asset utilization, maintenance, and lifecycle planning.
- Manage multiple operational P&Ls, including forecasting, budgeting, and performance tracking.
- Champion a customer-focused culture and lead change management initiatives that align with enterprise goals.
- Develop and execute strategic plans across people, processes, and technology to support growth and scalability.
- Collaborate with cross-functional teams to identify and resolve operational challenges, improve service delivery, and enhance field technician support.
- Apply continuous improvement methodologies such as Lean and Six Sigma to streamline processes and reduce defects.
- Monitor key performance indicators and use data analytics to drive decision-making and operational enhancements.
Data analyticsChange Management