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Client Success Manager

Posted 3 months agoViewed

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💎 Seniority level: Manager, 5-7 years

📍 Location: United States

🔍 Industry: Financial technology (fintech)

🏢 Company: Array👥 251-500💰 about 2 years agoCreditFinancial ServicesPersonal FinanceFinTechSoftware

⏳ Experience: 5-7 years

🪄 Skills: Account Management

Requirements:
  • 5-7 years of experience in B2B Client Success roles, responsible for client health, retention, and revenue growth.
  • Proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector.
  • Exceptional interpersonal skills and a record of account growth through excellent client service.
  • An entrepreneurial mindset and ownership of account success.
  • Knowledge of the financial industry and an understanding of growth opportunities and challenges for financial institutions and fintechs.
Responsibilities:
  • Manage and grow a portfolio of high-value accounts by understanding their business objectives and challenges.
  • Develop a tailored strategy and execute it to help clients achieve their goals.
  • Take ownership of clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and renewal.
  • Proactively problem-solve for clients by resolving or anticipating issues.
  • Identify and lead growth opportunities based on performance and client relationships.
  • Work cross-functionally with Product, Marketing, and Deployment teams to develop customized solutions.
  • Maintain an understanding of industry trends and market dynamics.
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