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Customer Success Manager

Posted 1 day agoViewed

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💎 Seniority level: Manager, 3-5 years

📍 Location: UK, Ireland, France or Germany

🔍 Industry: Software Development

🏢 Company: Conga👥 1001-5000💰 $47,000,000 almost 7 years agoSales EnablementCloud ComputingSaaSInformation TechnologyEnterprise SoftwareSoftware

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: LeadershipProject ManagementData AnalysisCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAccount ManagementTeamworkRelationship managementCRMChange ManagementCustomer SuccessSaaS

Requirements:
  • 3-5 years of experience in customer success or a related field.
  • Strong Project Management or Consultant Experience
  • In-depth knowledge and experience with revenue management and/or contract management software solutions, commercial functions, and processes.
  • Strong Analytical Skills
Responsibilities:
  • Manage a book of global, complex customers who have invested in Conga to power their revenue operations.
  • Perform detailed adoption analysis and engage customer in joint planning to increase adoption
  • Lead value realization activities like customer stakeholder alignment and roadmap reviews to ensure the Conga solution is continuing to be iterated on and improved in the customer’s environment.
  • Drive customer advocacy by ensuring technical issues are being resolved quickly and efficiently by your internal Conga partners.
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