- Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions.
- Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution.
- Escalate complex collection or billing issues to Collections Management as needed.
- Complete vendor setup forms and manage onboarding in customer billing portals.
- Support daily cash application and investigate, resolve, or escalate discrepancies.
- Maintain accurate records and reporting on collections activity, account status, and cash applications.
- Provide regular updates on collections performance, risks, and account health.
- Follow established Collections team processes and ensure compliance with audit and internal standards.
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