Sprout General Referrals

Related companies:

🏢 Sprout Social

🏢 Anaplan

🏢 Pulumi Corporation

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🔥 Staff Software Engineer - Back End

Posted 2024-11-15

📍 United States

💸 197500 - 240000 USD per year

🔍 Social Media Management Software

7+ years experience developing and supporting software in a production environment.
5+ years programming in an object-oriented language such as Java, Python, C#, or C++.
2+ years leading engineering projects, including design, development, and implementation of distributed systems.
Preferably 5+ years developing high throughput, scalable backend services.
4+ years working with large databases or data stores.
Experience working with Elasticsearch or OpenSearch.
Experience with cloud computing technologies like AWS or GCP.

Build tools to help customers automate tasks and accelerate response times.
Collaborate with stakeholders to define vision and lead the team through product and technical roadmaps.
Improve processes, systems, and tools for delivering quality products.
Champion ideas that matter, holding the team accountable.

AWSLeadershipProject ManagementPythonSQLAgileCloud ComputingElasticSearchGCPJavaC#C++ElasticsearchNosqlCollaboration

Posted 2024-11-15

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🔥 Senior Collections Specialist

Posted 2024-11-15

📍 United States

🧭 Full-Time

💸 51000 - 71000 USD per year

🔍 Social Media Management

2-4+ years of collection and cash application experience.
1-3+ years experience in a customer service or operational role.
Proven experience utilizing collections tools and strategies.
Strong oral and written communication skills.
High attention to detail and accuracy.
Excellent problem-solving skills.
Excellent account reconciliation skills.
Experience with Netsuite, Salesforce, Jira, Recurly, Maxio, and similar software.

Coordinate collection efforts for past due invoices documenting communications, discussions, and resolutions.
Manage customer inquiries and resolve billing issues.
Complete vendor set up forms and onboarding in customer billing portals.
Collaborate with customers and Sprout team members to bring accounts current.
Work with Collections Lead and Billing Management to resolve customer questions and concerns.
Report on collections activity and customer account updates.
Responsible for daily cash application and discrepancies resolution.
Keep accurate records and reporting on collections and cash applications.
Liaise with Support teams to resolve invoice/payment disputes and develop service improvements.
Align practices with Billing team standards and Audit compliance.

Communication SkillsCustomer serviceAttention to detailWritten communicationDocumentationCompliance

Posted 2024-11-15

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🔥 Product Support Specialist

Posted 2024-11-15

📍 Philippines

🔍 SaaS

2+ years of customer-facing support experience in a fast-paced environment (SaaS industry experience a plus).
Willing to work an 8.5 hour US business day shift, ranging sometime between an 8am start and 6pm Central Time finish.
Exceptional verbal and written communication skills, including chat support experience.
Natural problem solver with a high standard for quality and resourcefulness.
Demonstrates composure, patience, and initiative in learning and development.

Guide our customers by managing incoming requests through email and chat.
Handle screen share requests for detailed technical troubleshooting.
Consistently meet quantitative and qualitative expectations of the role.
Become a product expert through comprehensive onboarding and support.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-15

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🔥 Engineering Manager

Posted 2024-11-15

📍 United States

🧭 Full-Time

💸 205000 - 240000 USD per year

🔍 Social media management

Collaborative, pragmatic, highly motivating engineering leader.
5+ years of experience developing and supporting back-end software in a production environment.
2+ years of experience managing and leading engineering teams.
Experience developing enterprise-level distributed applications using distributed queuing systems.
Experience with data systems operating at scale, such as Elasticsearch and MySQL.
Experience programming in object-oriented languages like Java, Python, C#, or C++.

Run a high functioning, well-motivated engineering team and lead them to iteratively deliver quality results.
Leverage experience in building and maintaining highly scalable and reliable software systems.
Lead the team through complicated product and technical road maps.
Grow the team of engineers through effective feedback and career development.
Define roadmap and requirements, coordinate project execution, and participate in a manager support rotation.

LeadershipPythonElasticSearchJavaMySQLC#C++StrategyElasticsearchCoaching

Posted 2024-11-15

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🔥 Customer Marketing Manager

Posted 2024-11-15

📍 United States

🧭 Full-Time

💸 90000 - 118000 USD per year

🔍 B2B tech or SaaS

8+ years of relevant marketing experience.
5+ years of experience in customer marketing, onboarding, or a related field.
Proven ability to develop and manage marketing programs that drive adoption, retention, and engagement.
Experience collaborating with cross-functional teams in a fast-paced, SaaS or B2B tech environment.
Excellent communication and storytelling skills.
High attention to detail and project management skills.

Own and execute customer onboarding programs, including content strategy and product training.
Drive customer adoption and retention by developing engagement strategies.
Collaborate with cross-functional teams to optimize customer experience across the lifecycle.
Leverage customer insights to inform onboarding and retention programs.
Create campaigns celebrating customer milestones to reinforce loyalty.
Analyze program performance and adjust strategies for improvement.

Project ManagementAgileSalesforceStrategyAttention to detail

Posted 2024-11-15

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🔥 Customer Development Representative EMEA

Posted 2024-11-15

📍 Ireland

🧭 Full-Time

🔍 Social media management

We’re looking for a customer-focused, highly motivated, and driven individual with a desire to grow and advance a career in sales.
Relevant work/internship experience in sales - client-facing, consulting or marketing.
Exceptional organizational, presentation, and communication skills - phone, email, and webinar.
Technical expertise and ability to acquire knowledge of new products.
Driven to succeed and ability to work in a fast-paced environment.

Generate new business by qualifying and nurturing inbound leads as well as participating in outbound campaigns.
Use inbound selling best practices to identify customer pain points while driving the value of our product.
Consistently learn and apply coaching related to sales strategy and processes.

StrategyCommunication SkillsMentoringTime ManagementCoaching

Posted 2024-11-15

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🔥 Customer Development Representative

Posted 2024-11-15

📍 Australia

🔍 Social Media Management

1+ years experience in sales, support, consulting, marketing, or other customer-facing roles.
Exceptional organizational, presentation, and communication skills via phone, email, and webinar.
Driven to succeed and able to work in a fast-paced environment.
Preferred qualification includes a track record of meeting goals, SaaS experience, and additional language skills.

Generate pipeline for the sales organization by qualifying and nurturing leads from different sources.
Run qualification calls with B2B prospects to identify their pain points and map Sprout products' value.
Collaborate strategically with Account Executives on qualified sales opportunities across the APAC region.
Uncover additional opportunities through outbound campaigns or nurturing flows.
Consistently learn and apply sales strategy, methodology, and processes.

Business DevelopmentStrategyBusiness developmentCommunication SkillsMentoringTime ManagementCoaching

Posted 2024-11-15

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🔥 Business Development Representative, EMEA

Posted 2024-11-15

📍 Ireland

🧭 Full-Time

🔍 Social Media Management

Customer-focused, highly motivated, and driven individual.
Desire to grow and advance a career in sales.
Ability to celebrate change and embrace accountability.
Proactive customer-first mentality.
Passion for demonstrating commitment to customer satisfaction.
1 - 2 years + of sales, marketing, or customer service experience.
Consistent track record of meeting and exceeding goals.
Exceptional organizational, presentation, and communication skills.
Technical expertise and ability to acquire knowledge of new products.
Ability to work in a fast-paced environment.

Generate new business by prospecting via cold outreach & social selling.
Use outbound selling best practices to identify customer pain points while driving the value of our product.
Strategically partner with Account Executives to create new business opportunities.
Consistently learn and apply coaching related to sales strategy and processes.

Business DevelopmentStrategyBusiness developmentCommunication SkillsCustomer serviceMentoringTime ManagementCoaching

Posted 2024-11-15

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🔥 Business Development Representative

Posted 2024-11-15

🧭 Full-Time

🔍 Social media management

Customer-focused and highly motivated individual with a desire to advance a career in sales.
1+ years of sales, marketing, or customer service experience or relevant experience.
Exceptional organizational, presentation, and communication skills.
Ability to work in a fast-paced environment and acquire knowledge of new products.

Generate new business by prospecting outbound leads through cold outreach.
Identify customer pain points while driving the value of the product.
Strategically partner with Account Executives to create new business opportunities.
Conduct initial discovery calls, manage follow-ups, and maintain a database of prospects.

Posted 2024-11-15

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🔥 Billing Specialist

Posted 2024-11-15

📍 Philippines

🔍 Finance

1+ year's collection and cash application experience, utilizing collections tools and strategies.
1-3 years in a customer service or operational role using multiple software systems.
Strong oral and written communication skills.
Experience with Netsuite, Salesforce, or similar software preferred.
High attention to detail and accuracy.
Excellent problem-solving skills.

Coordinate collection efforts for past due invoices and document communications.
Manage customer inquiries and resolve billing issues.
Complete vendor setup forms and onboarding in customer billing portals.
Work with customers to bring accounts current.
Report on collections activity and customer account updates.
Responsible for daily cash application.
Investigate and resolve discrepancies in cash applications.
Liaise with teams to resolve invoice/payment disputes.

SalesforceCommunication SkillsCustomer serviceAttention to detailWritten communicationDocumentationCompliance

Posted 2024-11-15

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Sprout General Referrals

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