Customer Success Manager (UK) (Remote)

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💎 Seniority level: Manager, 3+ years

📍 Location: United Kingdom

🔍 Industry: SaaS

🏢 Company: AuditBoard

🗣️ Languages: English, German

⏳ Experience: 3+ years

🪄 Skills: Fluency in EnglishRelationship managementCustomer Success

Requirements:

3+ years of experience in audit, risk management, compliance, or consulting
Experience in GRC frameworks and tools
1+ years with AuditBoard modules (preferred)
Exceptional communication and relationship-building skills
Familiarity with customer success tools (a plus)
Fluency in English and German

Responsibilities:

Develop and maintain strong customer relationships
Stay updated on product features and updates
Proactively resolve customer issues
Collect customer feedback for product improvements
Conduct training sessions for customers
Maximize customer retention and account expansion