Support Specialist

Posted 14 days agoViewed

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📍 Location: United States

💸 Salary: 40000.0 - 45000.0 USD per year

🔍 Industry: Software Development

🏢 Company: Togetherwork Internal

🗣️ Languages: English

🪄 Skills: JiraDocumentationTroubleshootingTechnical supportCustomer supportSaaS

Requirements:

Outstanding written and verbal communication skills
Strong multitasking and organizational skills
Proven proficiency in problem solving
High EQ and empathy
Curiosity and a passion for learning
High capacity/not easily overwhelmed
Comfortable following standardized processes
Portray high level of professionalism and confidence to clients
Technology proficient

Responsibilities:

Responding to client questions and issues via phone and ticketing software (Zendesk and Jira)
Assisting clients across multiple products
Working with Product and Development teams to help improve the product and deliver solutions to clients
Documenting frequently asked questions and preparing knowledge-based content

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