IT Support Specialist

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Requirements:

• Strong familiarity with supporting users of MacOS, Windows, and Linux Desktop
• Clear desire to help people enhance their job functions through the use of technology
• Excellent written and verbal communication skills
• Proficiency at writing end user documentation (HowTo, as-built documentation) for technical and non-technical audiences
• Willingness to dive into problems whether familiar or not
• Commitment to continuous improvement for the team
• At least 2 years experience working in end user support

Responsibilities:

• End user support for technology related issues using a work ticket queue tracked in Jira
• Provision employee laptops using manual and automated processes and mobile device management software.
• Employee user account management, including account creation and decommissioning
• User support and training on core business tools (Email, Chat, Wiki, etc.)
• Manage inventory and ordering of technology supplies ensuring adequate stock available at all times and assets are tracked in the management tool.
• Develop and deliver training as needed to help employees adopt new technologies and best utilize our systems and infrastructure
• Educate users on use of tools and infrastructure systems with a focus on advocacy for security and secure computing.
• Other duties as assigned