- Monitor and triage support requests from Accounting and Finance teams using Slack and Asana
- Investigate and resolve issues or escalate to the appropriate teammate based on complexity and ownership matrix
- Provide end-user support in NetSuite, focusing on saved searches, reporting, and minor customizations (e.g., forms, records, workflows)
- Collaborate closely with Revenue, Corporate, and International Accounting partners on daily and month-end system needs
- Maintain clear documentation for support processes, system changes, and known issues
- Contribute to small-scale systems improvements and operational efficiency projects
NetSuite