- Manage the adoption journey for a portfolio of large, strategic customers
- Understand customer goals and success metrics to inform proactive engagement strategies
- Document proactive engagement strategies as bespoke enablement plans
- Share best practices and product expertise to unlock full platform value
- Build trusted relationships with stakeholders ranging from individual contributors to senior leaders
- Collaborate with Account Executives on account reviews, expansion, and renewals
- Deliver live and scalable training sessions customized to customer needs
- Partner cross-functionally with Onboarding, Technical Account Management, and Solutions teams
Customer SuccessSaaSAccount Management