Customer Enablement Manager

4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS Excellent communication skills, with the ability to connect with a wide range of customer personas Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments Identify and empower internal champions who can advocate for Figma within their organizations Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation Deliver live and scalable training sessions customized to customer maturity and needs Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success