Product Support Specialist

Posted 13 days agoViewed

📍 Location: LATAM, US, Europe, US

🔍 Industry: Software Development

🏢 Company: Amplemarket👥 51-100💰 $12,000,000 Series A almost 3 years agoCRM Artificial Intelligence (AI)SaaS Sales Information Technology Software

🗣️ Languages: English

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceWritten communicationRelationship buildingEmpathyVerbal communicationTroubleshootingActive listeningTechnical supportCustomer support

Requirements:

Exceptional ability to build relationships and deliver effectively
Strong written and verbal communication skills
An out-of-the-box thinker and natural problem solver
Want to work, learn and grow in a high-growth startup atmosphere
Ability to operate in a fast-paced environment
Based in LATAM, the US, or Europe, but willing to work in US time zones

Responsibilities:

Invest most of your time interacting with users by email, chat, and video chat.
Optimize our internal and external documentation and processes.
Work closely with other teams to improve our product offerings and messaging around new products.
Analyzing our processes and investigating changes that help us scale operations.

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