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Product Support Specialist - EMEA

Posted 10 days agoViewed

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📍 Location: Europe, Asia

🔍 Industry: Software Development

🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 9 months agoManagement Information SystemsHuman ResourcesRecruitingSoftware

🗣️ Languages: English

🪄 Skills: Attention to detailDocumentationProblem-solving skillsEmpathyTroubleshootingTechnical supportCustomer supportSaaS

Requirements:
  • Experience with complex products
  • Strong problem-solving skills
  • Attention to detail
Responsibilities:
  • Curate customer feedback
  • Write and improve help documentation
  • Automate tasks
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  • Bachelor's degree in a relevant subject.
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  • Help Desk Support: Provide answers via email, chat, and phone.
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  • Client Training: Conduct system training sessions.
  • Data Import: Set up client data imports.
  • New Client Implementations: Assist with technical setup.
  • System Testing: Help with QA and testing.
  • Documentation: Create and edit documents.

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Posted 4 months ago
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