Product Support Specialist

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Requirements:

• 1-2 years experience in a technical and/or customer service environment.
• Proven understanding of various operating systems and personal electronics.
• Ability to learn new and complex technologies.
• Excellent communication skills and high emotional intelligence.
• College degree or equivalent professional experience/training (I.E. Coding bootcamps).
• Experience using systems like Salesforce, JIRA, Google Apps, etc.
• Sharp critical thinking skills and sound judgment.
• Ability to work collaboratively and independently.
• Proven ability to work in a fast-paced environment where the client is always first.
• Proven ability to troubleshoot and problem-solve.
• Basic coding knowledge.

Responsibilities:

• Contribute to daily support inquiries, both externally and internally, through written and verbal communication.
• Troubleshoot complex technical issues.
• Log and communicate the status of various bugs and requests.
• Become a platform and industry expert through continued training and curiosity.
• Contribute to the team’s written knowledge base, documenting answers and instructions.
• Collaborate across departments for smooth and efficient client service.